Client cant pull updates from policy manager

[Thomasvr]

I a small setup of one policy manager v14.04 and one client v14.01, (for testing purposes). The problem is that the client cant pull updates from the pm.

I keep getting

2018-12-18 15:34:31.439 [0bf8.0f34]  I: Connecting to ws12r2-test:8000/guts2
2018-12-18 15:34:31.439 [0bf8.0f34]  I: Connection failed

The client is visible in the pm. And i can also surf to ws12r2-test:8000 from the client, where i get the message that the connection is good.

The client also keeps saying that it needs to restart but that doesnt solve anything.

Any ideas why this is?

[Vad]

Hello Thomasvr,

Please, contact support. We will need diagnostic information from PM and client for investigation.

Best regards,

Vad

[Thomasvr]

I did that. Send an email. But i didnt get a reply so far?

[etomcat]

Hello,

> Send an email. But i didnt get a reply so far?

F-Secure support doesn't work via the e-mail directly, first you have to create a ticket through the web portal.

Best Regards: Tamas Feher, Hungary.

[Thomasvr]

Im sorry i meant i created a ticked but didnt get a response so far.

[Laksh]

Hello @Thomasvr,

Did you try to contact our support via the page here? If yes, could you share your case number with me via a private message so I can check?