Client Security 9.32: Error (3)

hb
Scholar

Client Security 9.32: Error (3)

Hey Guys,

 

All of sudden this afternoon all of my clients started alerting with Error Code 3. 

 

An error occurred while scanning ....\DEVICE\HARDDISKVOLUME1\ (pick you folder\item of choice)

 

And i receieved 10,000 emails.

 

after turning off email alerts, not sure what permissions to check as nothing has changed on my end??

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: Client Security 9.32: Error (3)


Good news!

The Hydra Update addressing the scanning error issue was released to production at 17:45 EET (UTC/GMT +2 hours) as 'F-Secure Hydra Update 2012-11-07_01'.

Affected clients & servers automatically download the update without requiring user or admin intervention. We apologize for the inconvenience caused and are taking take all steps necessary to prevent similar incidents from being repeated with future updates.

Best Regards,
Peter
17 REPLIES 17
Scholar

Re: Client Security 9.32: Error (3)

I have been receiving the same errors from my AV for Windows Servers 9.00 Build 333.

 

Except that it is showing Volume3 vs Volume1 

 

An error occurred while scanning ....\DEVICE\HARDDISKVOLUME3\ (pick you folder\item of choice)

 

They started about 22:47 EST and are continuing.

Highlighted
hb
Scholar

Re: Client Security 9.32: Error (3)

Yeah I have also had some on HARDDISKVOLUME2 as well

Scholar

Re: Client Security 9.32: Error (3)

I am a business customer and have tried to contact support that is listed as the 24 hour number and it says they are closed and that I need to get a new phone number. I have been a customer with F-Secure since 2000 and never have I had them not respond.

 

Not sure if it is a fluke, but not happy if it is a permanent change.

Scholar

Re: Client Security 9.32: Error (3)

Hey there

 

We have the same error in our company. Not exactly every client has this error, but many. It got better now but still receiving some errors from time to time. Had over 700 e-mails in my folder when i started working today.

Aspirant

Re: Client Security 9.32: Error (3)

I have the same experiences too. And I have sent it to F-Secure support as well, now waiting for their answer.

Kind Regards:
Johan O Olsson/ATEA Sweden AB Karlstad
Scholar

Re: Client Security 9.32: Error (3)

Hi guys,

same errors from AV for Windows Servers 9.00 Build 333.

Are affected all servers Windows 2008 R2

They started about 04:11 AM CET (and are continuing....).

Product: F-Secure Anti-Virus Severity: error (3) Message: An error occurred while scanning \DEVICE\HARDDISKVOLUME........\......

Scholar

Re: Client Security 9.32: Error (3)

Hello,


i just want to confirm, we have the same problem here with several servers running Antivirus for Windows Servers 9.00 with all hotfixes installed.

 

The errors started at 04:50 AM CET after automatic installation of an update:

 

[ 8552]Wed Nov 07 04:54:12 2012(3):  Downloaded 'F-Secure Hydra Update 2012-11-06_01' - 'hydrawin' version '1352186615' from xxxxxxxxxxxxx, 9379234 bytes (download size 2655313 bytes)

 

The message seems to be generated by real time scan when the system accesses a specific file (different files are affected on different servers).

For example, we have a service, that updates its configuration file every minute, and so every minute the message is generated. But not on all servers.

 

Regards

Scholar

Re: Client Security 9.32: Error (3)

Hi!

Same here with the error messages.  Have got today like 3426 error message emails from PM!

We have windows server 2003 and some xp and some windows 7 clients.

F-Secure

Re: Client Security 9.32: Error (3)

Hello all,

 

First of all we'd like to apologise for not responding earlier; we first heard about this issue a few hours back, and have been working hard on fixing the issue, that we didn't check the Community for other reports. What we know thus far:

- The issue first started with update "F-Secure Hydra Update 2012-11-06_01"

- Scanning errors are reported for folders

- The error is cosmetic in nature; the Hydra engine only scans files, not folders.

- These alerts are of type "error". By default, Policy Manager (PM) alert forwarding does not forward them to PM or Email.

- [workaround] For those who are getting flooded with PM or email alerts, as a workaround please re-configure your alert forwarding table to disable PM and email alerts for type "error".

- [good news] We have a possible fix ready, which is currently being tested internally. Once test results are positive, we'll distribute it as an automatic update; we're hoping to release this soon.

 

We'll keep this thread updated on the status of the fix.

Regards,
Tack
F-Secure Customer Care