Couple of CS 13.00 users just told me, that they got error message from Windows saying that antivirus is disabled. I checked their eventvwr and found that two services were stopped 23.2.2018 at 14:27 and started 15 sec later:
F-Secure Ultralight Hoster
F-Secure Ultralight ORSP Client
Now I wonder, if F-secure released faulty antivir updates, which stopped these services, or do I have worm in my network? Anyone else still using 13.00, did you got similar user feedback?
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we have received the message about disabled FS and Defender as well. It appeared on W10 computers using FSCSPr. v.13.10 after MS cumulative update.
Check following links it could be related:
Most likely, the root cause is the installation of core binaries update, which may turn the protection off for a few seconds. Such update was published in the channel recently.
You may check, that this is the reason in your case, by:
1. Checking the fsaua.log from c:\ProgramData\F-Secure\Logs\FSAUA\, which should contain F-Secure Ultralight Core Update installation.
2. Comparing the update installation time with Security Center informational events:
Updated F-Secure Client Security Premium 13.10 status successfully to SECURITY_PRODUCT_STATE_OFF.
Updated F-Secure Client Security Premium 13.10 status successfully to SECURITY_PRODUCT_STATE_ON.
in Windows Application events log.
My phone keeps ringing, since my clients are getting a popup window that "Your network connection has been disabled, since the real time scanning is disabled, would you like to enable real time scanning?".
Would there be any less dramatic way to update your product?
We now have a fix for this issue. Please, contact support, if you want to try it now.
The fix will be included in CS 13.11 release.
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