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Client Security 12.20 offline

Scholar

Client Security 12.20 offline

Hello

After PM upgrade from 12.21 to 12.30 / 12.31 we upgraded CS 12.20, all host offline. When we look at Satus tab Installed software report we see all host offline at 19.01.2017, because the clients are already online.

 

On the client ist installed Client Cecurity P. 12.10 an 12.20, all clients dont have a current policyversion from pm.

The connection to the pm ist OK.

 

 

Where can i help me?

 

RenePM_Status_all_offline.JPGrichtline_Client.JPGfsecure_client.JPG

 

 EDIT: Title

5 REPLIES
Community Manager
Community Manager

Client Security 12.20 offline

Hello VpnSupport, 

 

I escalated this case to our support. Could you provide an fsdiag of the PM and client there, in order for our support agent to investigate better this behavior?



Best Regards

-Ben

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Scholar

Re: Client Security 12.20 offline

Hello Ben,
I have already opened the ticket XXXXXXX to your Support. Also to sent the fsdiag of the PM.

 

Best Regards

Rene

 

EDIT: Ticket number

Community Manager
Community Manager

Re: Client Security 12.20 offline

Hi VPNSupport, 

 

Sorry I missed your original ticket. Our support will get back to you on this one.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Client Security 12.20 offline

You may want to try doing a push install of 12.30 Client Security to a client see if that helps. 

Scholar

Re: Client Security 12.20 offline

Hello,

the push install of 12.30 Client Security  to a client doesn't help.

The recovery  to al older h2db- backup did not work. Same error message.

The clients still have the old timeline with the message no new rules available.

Ne rules over the pm, don't distribute to clients. The PM not see the client is available.

Also, insert the backup file h2dp from a older backupday is the same status.

Is it a problem of the client or the PM, which does not establish a connection???

 

Best Regards

Rene