After PM upgrade from 12.21 to 12.30 / 12.31 we upgraded CS 12.20, all host offline. When we look at Satus tab Installed software report we see all host offline at 19.01.2017, because the clients are already online.
On the client ist installed Client Cecurity P. 12.10 an 12.20, all clients dont have a current policyversion from pm.
The connection to the pm ist OK.
Where can i help me?
I escalated this case to our support. Could you provide an fsdiag of the PM and client there, in order for our support agent to investigate better this behavior?
Sorry I missed your original ticket. Our support will get back to you on this one.
the push install of 12.30 Client Security to a client doesn't help.
The recovery to al older h2db- backup did not work. Same error message.
The clients still have the old timeline with the message no new rules available.
Ne rules over the pm, don't distribute to clients. The PM not see the client is available.
Also, insert the backup file h2dp from a older backupday is the same status.
Is it a problem of the client or the PM, which does not establish a connection???