Base Policy File in F-Secure Management Server is invalid

Scholar

Base Policy File in F-Secure Management Server is invalid

Hi

 

I have a client that appers strange. When it´s in the network connected to the FSPM server it looks ok. It download updates as it sholud and doesn´t create anny alarms. But when it´s disconnected from office network and connected to a "home wireless" network the user keeps getting a F-secure message popup.

 

"Base Policy File in F-Secure Management Server is valid. This can happen if someone changed the file manually. Contact your system administrator if problems persist.".

 

I have done a reinstallation of the client software, didn´t help. She still gets the same message when she connects to that network.

 

Anny ideas?

 

Regards \Christian

6 REPLIES 6
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F-Secure Product Expert

Re: Base Policy File in F-Secure Management Server is invalid

Hi ChristianG,

 

Please take an FSDIAG from the problematic computer and submit a request to our support:

Creating an FSDIAG file:

http://www.f-secure.com/en/web/business_global/support/contact/fsdiag

Contacting support:

http://www.f-secure.com/en/web/business_global/support/contact/request

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Scholar

Re: Base Policy File in F-Secure Management Server is invalid

I have just got this problem earlier last week. This is what I am going to do. Thanks for the exact procedure.

Scholar

Re: Base Policy File in F-Secure Management Server is invalid

I have the exact same issue with all my clients that disconnects from the office network, did you manage to fix your problem and if so could you please post the resolution.

 

Regards

John

F-Secure Product Expert

Re: Base Policy File in F-Secure Management Server is invalid

Hi jonex23,

 

We probably will need some log files to investigate your problem, so please take FSDIAG from the problematic computer and submit a request to our support:

Creating an FSDIAG file:

http://www.f-secure.com/en/web/business_global/support/contact/fsdiag

Contacting support:

http://www.f-secure.com/en/web/business_global/support/contact/request

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F-Secure
F-Secure

Re: Base Policy File in F-Secure Management Server is invalid

Hello,

 

The problem is fixed in Client Security 10.00.

Fix is also available for Client Securtiy 9.32. Please, contact support if you need it.

 

Best regards,

Vad

Scholar

Re: Base Policy File in F-Secure Management Server is invalid

Okey thanks,

 

I will try CS 10.00.

 

Regards

John