[AhnLab] whitelist request

Novice

[AhnLab] whitelist request

Dear Support,

 

I'm Hailey who is working on AV vendor in Korea.

I would like to gently ask you about the contact point of the Client security product.

 

One of our Taiwan customer who is using both F-secure internet security and our Online transaction solution,

have a confliction issue.

 

F-Secure diagnoses one of our module as a false-positive so that  we would like to ask you to whitelist it on your solution.

 

I'd like to discuss in seperate email thread.

So, please give me the contact point that I can reach.

 

Thank you in advance.

 

Best Regards,

Hailey

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
F-Secure Product Expert

Re: [AhnLab] whitelist request

Hello Hailey ,

 

You may submit the sample file to our lab to get it whitelisted.

 

http://www.f-secure.com/en/web/labs_global/inform-us

 

Please create a user account to submit sample, in-order to get the respond from the virus lab via the email.

 

Thank you.

 

Regards,

CheeHow

4 REPLIES 4
F-Secure

Re: [AhnLab] whitelist request

Hi Hailey,

 

Regarding your enquiry below, this community if specially for the Younited product from F-Secure. You may enquire about the Client Security product in the community link given below:

 

http://community.f-secure.com/t5/End-point/bd-p/End-point_Security

 

Alternatively, you may also create a support ticket with us in order to troubleshoot further on the issue.

 

http://www.f-secure.com/en/web/business_global/support/support-request

 

Thanks,

Lakshmi

--------------------------
Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Tags (1)
F-Secure

Re: [AhnLab] whitelist request

Hi Hailey!

I've moved your post to the correct board in the F-Secure Community. Have you created a support ticket, or do you still need assistance from here in the community?

 

EDIT: merged post with duplicate posted in Younited community.

Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
hjp
Novice

[AhnLab] whitelist request

Dear Support,

I'm Hailey who is working on AV vendor in Korea. I would like to gently ask you about the contact point of the Client security product.

One of our Taiwan customer who is using both F-secure internet security and our Online transaction solution, have a confliction issue. F-Secure diagnoses one of our module as a false-positive so that we would like to ask you to whitelist it on your solution.

I'd like to discuss in seperate email thread. So, please give me the contact point that I can reach.

Thank you in advance.

Best Regards,

Hailey

Highlighted
F-Secure Product Expert

Re: [AhnLab] whitelist request

Hello Hailey ,

 

You may submit the sample file to our lab to get it whitelisted.

 

http://www.f-secure.com/en/web/labs_global/inform-us

 

Please create a user account to submit sample, in-order to get the respond from the virus lab via the email.

 

Thank you.

 

Regards,

CheeHow