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Even though Java Development Kit (JDK) is listed as a product supported by SWUP, we want to emphasize that SWUP does not patch JRE (32-bit and 64-bit)...
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It might occasionally happen that the quarantine database is not available, e.g. due to a network problem or it may have run out of space. It is...
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You notice that the amount of spam messages remains the same even though it should grow steadily. This indicates a problem in the Network...
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When administrators make changes to the match list content at the below locations in F-Secure Web Console, they are not prompted to save the changes....
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After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang.
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This article describes an issue in F-Secure Anti-Virus for Microsoft Exchange where database cannot be accessed.
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The F-Secure Anti-Virus for Windows Servers Web Console access is, by default, restricted to the local host only. You need to modify the webui.cnf...
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If your corporate network is behind a proxy or a firewall that has strict deny rules, Software Updater may be unable to download patches from some...
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Some updates, for example Notepad++, WinZip, and 7-Zip, are released unsigned. Software Updater does not automatically install unsigned updates and...
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The firewall drops some frames during network communication, preventing proper operation of third-party applications.
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After having installed the F-Secure product on several workstations in the network, you notice that the Windows login is taking longer than usual,...
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When deploying cloned virtual machines from a template, Policy Manager identifies them as identical machines even when each machine is configured to...
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To maintain a high protection level, you may notice an increase in bandwidth due to the increased number of updates released per day. Policy Manager...
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F-Secure Software Updater scans computers for missing software updates, and keeps Windows and third-party applications up to date and patched from...
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Next-gen proxy is a role of Policy Manager Server, in which it proxies certain requests to Master Server while serving BackWeb and software updates...
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F-Secure Policy Manager for Windows 14.00 was released on November 14, 2018.
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F-Secure Policy Manager 13.10 (Windows) was released on December 20, 2017.
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Policy Manager offers two options for updating virus definitions in isolated networks that have no direct connection to the Internet.
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This article lists frequently asked questions related to administering Software Updater.
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On the HTTP proxy, only one parent server can be specified.
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To find out the latest information about these releases (both Standard and Premium), read carefully the Release Notes for these products.
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To find out the latest information about the F-Secure E-mail and Server Security 12.x and Server Security 12.x, read carefully the Release Notes for...
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This article describes how you can export Internet headers and message body properly in Microsoft Outlook 2003 and 2007.
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This article describes the circumstances under which disclaimers may not be added to outgoing e-mails.
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This article describes how you can disable or enable the content management features of Microsoft Exchange 2007 Transport Agent.
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F-Secure Client Security 13.10 (Windows) was released on December 20, 2017.
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Before you install the product, we recommend that you review the sections in the following document (release notes) to make sure that your network,...
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This article provides you with information about the Ilauncher command line parameters.
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This article provides information about the firewall rules needed for Microsoft ActiveSync. It also gives instructions on how to configure the...
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Application Control and the firewall
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Software Updater only installs security-related updates automatically. The installation of non-security-related updates and service packs is required...
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Software Updater is a feature that ensures the operating systems and applications used in your organization are always up-to-date. This lowers the...
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Policies are product configurations created on F-Secure Policy Manager and automatically picked up by the client machines. They define the settings of...
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This article explains how the Launch Scan After Update functionality works for the Anti-Virus component.
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This article explains how the intermediate server failover time setting found in F-Secure Automatic Update Agent (FSAUA) works.
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This article describes how you can use ilauncher.exe with a limited user account to install the F-Secure software.
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This article applies to Client Security 14.x and later Server Security 14.x and later
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You can reset the host UID by using FSMAUTIL (F-Secure Management Agent Utility). One way to do this would be adding a command to the user login...
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Starting from version 13.00, Business Suite products are switching to GUTS2 as a replacement for BackWeb to download virus definition updates. From...
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There are various malware monitoring opportunities available provided both by F-Secure and the operating system.
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This article describes what logic Automatic Update Agent (AUA) uses to prioritize its updates fetch.
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This article contains some pointers about installing F-Secure Client Security and F-Secure Policy Manager. It is intended for use by technical staff...
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This article explains what firewall packet logging is and how to use it.
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Issue: How many virtual Windows workstations could be managed by one F-Secure Scanning and Reputation Server? What is the maximum amount of connections per F-Secure Scanning and Reputation Server (SRS)?  Resolution: A maximum of 130 virtual Windows workstations should be managed by one F-Secure Scanning and Reputation Server. Two instances of F-Secure Scanning and Reputation Server should be configured as primary in the F-Secure Client Security policy. Article no: 000004854
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Issue: Clients are not able to get updates from the Policy Manager server Virus definitions shows later than the Policy Manager is Serving Update server is shown as wait.pmp-selector.local Policy Manager shows that Client Security is still in the old version even though on the client it is the newer version Resolution: The update server is shown as wait.pmp-selector.local until the client has successfully connected to the Policy Manager Server for the first time after the upgrade or installation. This is an indication that there is a connectivity issue between the clients and the Policy Manager server. First, check that you have set the correct Policy Manager Server address when exporting the installation file. You can check if the address is correct and if the HTTP connection works by opening a web browser on a client and then entering the Policy Manager Server address and the HTTP port in the address field.  Example: 10.132.2.19:80  Client Security 13 and earlier versions supported fallback to using HTTP connection if HTTPS did not work. Please check that both the HTTP and HTTPS ports are open in the firewall on the Policy Manager Server. By default Policy Manager listens to HTTP port 80 and HTTPS port 443, but these can be changed during installation.  Check that you have entered the correct Policy Manager Server address, HTTP port and HTTPS port when creating the installation file. If you have used the wrong address or ports when creating the installation file, you will need to reinstall the product with a new installation file with the correct settings.    If you are using Policy Manager Proxy in your environment, try these steps: Make sure that Policy Manager proxy servers are updated to 14 versions For Client Security 14 clients HTTPS connection support is required and for versions 13 and earlier it was not "Allow fallback" is not mandatory if everything is configured properly If you are not sure if it is configured properly, allow the option Fall back to Policy Manager Proxy which can be found under Automatic Update Agent in Policy Manager Console. If you cannot find an issue with your configuration, open a support request and submit an FSDiag diagnostic file from the Policy Manager Server and one of the affected client for further analysis and troubleshooting. Article no: 000009396
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Issue: I am unable to have connectivity for my computer running a Business Suite product. We are using WPAD (Web Proxy Auto-Discovery protocol) to deploy http proxy server settings. Does Business Suite support WPAD for http proxy setting deployment? Resolution: WPAD is not officially tested nor supported by the Business Suite products, including Policy Manager. Article no: 000010593
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Issue: When a Citrix application is published for end users, traces of the server's F-Secure Server Security session also follows. Visible effects are: when the user logs off the Citrix session, the F-Secure process fshoster32.exe remains running an F-Secure system tray icon becomes visible on the end-user's desktop performance degradation due to many fshoster32.exe processes running.  When the user's fshoster32.exe process is ended manually on the Citrix side, the icon disappears and the user's session closes. Resolution: For more information about this situation and a suggested registry change that can be used to end processes together with the main executable, read the following Citrix knowledge base article: Graceful Logoff from a Published Application Renders the Session in Active State. The following registry key has been confirmed by customers: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI Value Name:LogoffCheckSysModules Type:REG_SZ String:fshoster32.exe Make sure to familiarize yourself with the information from Citrix before making any changes to your environment. Also, confirm with a small scale test before pushing changes to production. Article no: 000015484
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Issue: The Policy Manager registration does not work and it returns a "Customer number is invalid" error. How to fix this? Resolution: Check the following items: Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate). Make sure that the license is still valid (the information is visible in the license certificate). Article no: 000015351
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Issue: How can I manually isolate hosts from the network with Policy Manager? Resolution: You can isolate one or more hosts from the network. Note: Use network isolation with caution and only in case of a network attack. To isolate a host from the network: Select the target host in the policy domain tree Go to the Operations tab Click Isolate under Network isolation. This isolates the selected host from the network To reconnect an isolated host to the network, click Release on the Operations tab. Isolated hosts are shown on the Host issues section of the dashboard. This feature is only available in Policy Manager 14.10 and newer. Article no: 000015929
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Issue: How to migrate the F-Secure Policy Manager Server to the new Windows Server? Resolution: If you want to keep the DNS name, just move h2db to the new host, stop the old host and start the new one.   If you change the DNS name of the server, you must follow the instructions below:  Please read the following instructions completely before you start working on the server. Create a backup of the PMS: 1. Stop the Policy Manager Server service. 2. Back up the directory <F-Secure Installation Folder> \ Management Server 5 \ data \ h2db>. 3. Restart the Policy Manager Server service. Now perform the installation on the new server. The current installation file can be found on our website: https://www.f-secure.com/en/web/business_global/downloads/policy-manager Note: To avoid the communication issues, use exactly the same ports by the installation like for the old F-Secure  Policy Manager Server . To restore secured Policy Manager data: 1. Stop the Policy Manager Server service. 2. Copy the backup to the <F-Secure Installation Folder> \ Management Server 5 \ data \ h2db> directory to the correct location. 3. Restart the Policy Manager Server service.   After the installation is complete, the new F-Secure Policy Manager Server has the complete domain structure, including the settings. After logging into the old server using the Policy Manager Console, enter the address of the new Policy Manager Server <F-Secure Management Agent / Data Communication / Protocols / HTTP / Management Server Address>   and distribute the policies for all your policy domain. Now all clients will connect the new server. Once all clients are connected without errors with the new Policy Manager Server, you can turn off the old one. The procedure is also discussed in the following community article: https://community.f-secure.com/t5/Business/i-need-to-move-policy-manager-to/m-p/13961 Article no: 000002290
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