DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening?
Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs team, for further investigation. The Labs team will whitelist the URL if the site is not malicious: https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url 2. Whitelist the blocked site or the IP address of the blocked site via the Advanced View in the PM Console at: ======================================================================== * F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Hosts * F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Sites ========================================================================
Article no: 000003887
Carbonblack sensor and Server Security causing BSOD during reboot
When both products, Server Security and CarbonBlack sensor, are installed on the same server, BSOD occurs on every reboot. The problem is related to Windows Firewall. Existence of our drivers/services increases the chance of an MS bug to appear. Possibly our services issue some specific network requests, which cause memory corruption in the Windows firewall engine (memory corruption goes very deep into MS code of the firewall). This is an essential bug in the MS engine (possibly even a security vulnerability if such memory corruption could be made on request). This has been already reported to Microsoft. The workaround/solution is to stop MS firewall before reboot or try to relax/change firewall rules on the server. More information about Carbon Black: https://www.carbonblack.com/
Article no: 000016167
Receiving the "Virus & Spyware Protection: Malfunction" error message after installing the product.
Follow the instructions below one at a time and check whether it solves the issue. Move on to the next step if issue is not resolved. 1. Check and ensure that the following services are up and running. Start the services manually, if they are not running:
F-Secure Automatic Update Agent F-Secure Management Agent F-Secure Network Request Broker F-Secure ORSP Client F-Secure WebUI Daemon FSGKHS
2. Download and run the FSAUA reset tool to reset the potentially corrupted definition updates. You can download the tool here: https://download.f-secure.com/support/tools/FSAUA-Reset/fsaua-reset.exe 3. Download and run the fsdbupdate utility to install the definition updates manually. You can find the utility here: https://download.f-secure.com/latest/fsdbupdate9.exe 4. Uninstall the product and then reinstall it using the F-Secure uninstaller tool. You can find the tool here: https://www.f-secure.com/en/business/support/support-tools 5. Check on the IP configuration that your computer uses the correct subnet. For example, if it uses subnet /24 instead of /22, IP 10.X.240.X is not able to join Policy Manager in the 10.X.241.X destination.
Article no: 000002715