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Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening? Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs team, for further investigation. The Labs team will whitelist the URL if the site is not malicious: https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url 2. Whitelist the blocked site or the IP address of the blocked site via the Advanced View in the PM Console at: ======================================================================== * F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Hosts * F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Sites ======================================================================== Article no: 000003887
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When faced with large Downadup potential, it may be useful to disable autorun or USB sticks completely. This article refers extensively to two...
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F-Secure has released a new generation engine for one of our core scanning engines, which, at F-Secure, we call Capricorn. The engine change brings...
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You are not able to access F-Secure Web Console. Instead, the following error message is displayed: https://127.0.0.1:25023/common/main.php: The page...
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After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang.
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The F-Secure Anti-Virus for Windows Servers Web Console access is, by default, restricted to the local host only. You need to modify the webui.cnf...
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After having installed the F-Secure product on several workstations in the network, you notice that the Windows login is taking longer than usual,...
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To find out the latest information about these releases (both Standard and Premium), read carefully the Release Notes for these products.
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To find out the latest information about the F-Secure E-mail and Server Security 12.x and Server Security 12.x, read carefully the Release Notes for...
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This article provides information on how you can exclude files from scanning by using wildcard characters in the F-Secure antivirus products.
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This article explains how the Launch Scan After Update functionality works for the Anti-Virus component.
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This article describes what logic Automatic Update Agent (AUA) uses to prioritize its updates fetch.
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Issue: Carbonblack sensor and Server Security causing BSOD during reboot Resolution: When both products, Server Security and CarbonBlack sensor, are installed on the same server, BSOD occurs on every reboot. The problem is related to Windows Firewall. Existence of our drivers/services increases the chance of an MS bug to appear. Possibly our services issue some specific network requests, which cause memory corruption in the Windows firewall engine (memory corruption goes very deep into MS code of the firewall). This is an essential bug in the MS engine (possibly even a security vulnerability if such memory corruption could be made on request). This has been already reported to Microsoft.  The workaround/solution is to stop MS firewall before reboot or try to relax/change firewall rules on the server. More information about Carbon Black: https://www.carbonblack.com/ Article no: 000016167
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Issue: Receiving the "Virus & Spyware Protection: Malfunction" error message after installing the product. Resolution: Follow the instructions below one at a time and check whether it solves the issue. Move on to the next step if issue is not resolved. 1. Check and ensure that the following services are up and running. Start the services manually, if they are not running: F-Secure Automatic Update Agent F-Secure Management Agent F-Secure Network Request Broker F-Secure ORSP Client F-Secure WebUI Daemon FSGKHS 2. Download and run the FSAUA reset tool to reset the potentially corrupted definition updates. You can download the tool here: https://download.f-secure.com/support/tools/FSAUA-Reset/fsaua-reset.exe 3. Download and run the fsdbupdate utility to install the definition updates manually. You can find the utility here: https://download.f-secure.com/latest/fsdbupdate9.exe 4. Uninstall the product and then reinstall it using the F-Secure uninstaller tool. You can find the tool here: https://www.f-secure.com/en/business/support/support-tools 5. Check on the IP configuration that your computer uses the correct subnet. For example, if it uses subnet /24 instead of /22, IP 10.X.240.X is not able to join Policy Manager in the 10.X.241.X destination. Article no: 000002715
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