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Issue: Server Security has scanning errors and causing performance and hanging issues on virtual servers. Application event log shows error: "The description for Event ID 301 from source FSecure-FSecure Application-F-Secure Anti-Virus cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." Issue has started on one or more virtual servers at the same time. Lynx.log shows following error: W: ComTransaction::GetResult: Exception: Type: fs::BaseException, Reason: invalid status code 500, Function: fs::rs::AbstractTransaction<class fs::rs::Icap>::getResult, File: "c:\\workspace\\workspace\\spt_lynx\\src\\fsciapi\\svce_common\\transaction.h", Line: 235 F: ComTransaction::GetResult: Creating a new transaction failed. Resolution: On virtual servers the scanning is often offloaded to a Scanning and Reputation Server (SRS) to minimize the performance impact. If you have an Scanning and Reputation Server in use, the Event ID 301 error on the client side can be caused by an Scanning and Reputation Server that is having issues. Restart the Scanning and Reputation Server to see if it helps: Open the virtual machine console Log in to go to the Admin menu Select 6 to reboot or shut down the appliance The Power management menu opens Choose: Select 1 to restart the server If a restart of the Scanning and Reputation Server does not fix the issue, follow these steps to install a new one: https://help.f-secure.com/product.html#business/fsvs/latest/en/concept_FAA8187341EF42DA8264EAF45CF42B6B-fsvs-latest-en If a new installation of the Scanning and Reputation Server does not fix the issue, troubleshoot issues on the server where you have installed the Scanning and Reputation Server.  Article no: 000017702
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Issue: F-Secure scan modules for Server Security Premium 12.11 Build 103 are not loaded on the terminal servers. The FSAUA reset tool has already been already executed without success. The server is running on Windows Server 2012 R2. When performing a manual scan the error "No scan modules loaded" appears. Resolution: First make sure you are able to ping your F-Secure Scanning and Reputation Server. If the ping results are ok, then the Agent is most likely down "Reason: Transport is down, Function: fs::rs::Library::newTransaction, File: "library.cpp", Line: 222, Error Code : 34" due to some changes made possibly in Policy Manager Server, like new installation, migration, settings removed. To make sure your clients are connecting to F-Secure Scanning and Reputation Server, open Policy Manager Console and check the settings bellow: For Clients 12.xx and 13.xx Open Policy Manager Server/ Console in advanced view and navigate to Offload Scanning Agent: Specifies the primary F-Secure Scanning and Reputation Server(s) that are used for remote content inspection and reputation services.  The server is defined as <host>[:<port>], where <host> is IP address or FQDN of the server and <port> is the port number the server accepts incoming connections from the client. If the port is not defined, then the default one is used. Use the comma separated list if multiple servers are used. For example, "192.168.1.10, 192.168.1.12:4344". Object identifier: 1.3.6.1.4.1.2213.74.1.10.10 For Clients 14.xx Open Policy Manager Server/ Console in Standard view and navigate to Real-time scanning and make sure your F-Secure Scanning and Reputation Server addresses are correct configured and the check box is selected. Article no: 000014714
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This article describes the steps on how to perform a Scanning and Reputation Server upgrade from an older version to a latest version.
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Issue: How many virtual Windows workstations could be managed by one F-Secure Scanning and Reputation Server? What is the maximum amount of connections per F-Secure Scanning and Reputation Server (SRS)?  Resolution: A maximum of 130 virtual Windows workstations should be managed by one F-Secure Scanning and Reputation Server. Two instances of F-Secure Scanning and Reputation Server should be configured as primary in the F-Secure Client Security policy. Article no: 000004854
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