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Issue: When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)? Resolution: A new version of F-Secure Client Security for Mac 13.12 was released on 29th of October. It has support for MacOS Catalina 10.15. Client Security for Mac 13.12  installation file is available on our downloads page.   Article no: 000016301
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Issue: Policy Manager Console is unable to import Client Security for Mac 13.12 jar file. Error "Cannot import 'fscsmac-13.12-rtm.jar": 'ClassPath' entry in section(s) 'InstallationWizard' and 'UninstallationWizard' does not point to wizard entities" is shown when importing. Resolution: You have to upgrade your F-Secure Policy Manager to version 14.20 before importing Client Security for Mac 13.12 installation package. You can find all the latest installers from our Support and downloads page. For more information refer to the help guide.   Article no: 000017540
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To find out the latest information about the Client Security for Mac 13.x release, read carefully the Release Notes for the product.
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To find out the latest information about the Client Security for Mac 12.30 release, read carefully the Release Notes for the product.
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This article lists the system requirements for Client Security for Mac 13.
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This article lists the system requirements for Client Security for Mac 12.30.
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The Software Updater supports a number of software and programs. You can find the full list of supported programs here.
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Issue: Our current license certificate does not contain the most recent subscription info and/or license keys. How can I get an updated license certificate?  Resolution: To get a new license certificate, proceed to contact your local reseller or F-Secure sales contact. If you are uncertain of who this contact is, kindly create a support ticket here. Article no: 000001527
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Issue: New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest updates? Resolution: The message means that the updates must be downloaded directly from the Citrix Receiver official website. After downloading the updates, install them manually as it is not possible to do it via the Policy Manager console or by using Software Updater.  The reason why it is not possible is that more and more sites require authentication (e.g. "I'm not a robot" captcha).  In those cases where Software Updater cannot download the updates, it advises that an update is available and can be installed manually to ensure security. Article no: 000014817
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Issue: I am trying to activate Client Security 14.xx with the License key we used for 13.xx but it is not recognized. Resolution: Please check that you are using a valid license key. License keys differ between versions. Contact your reseller to obtain your updated license keys and certificates Article no: 000012137
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