Our current license certificate does not contain the most recent subscription info and/or license keys. How can I get an updated license certificate?
To get a new license certificate, proceed to contact your local reseller or F-Secure sales contact. If you are uncertain of who this contact is, kindly create a support ticket here.
Article no: 000001527
Universal CRT is not installed therefore Client Security 14.x/Server Security 14.00 installation fails
The latest version of Client Security 14.x/Server Security 14.00 requires Windows Universal C Runtime. Download and install Windows Universal C Runtime from the link here before installing F-Secure Client Security 14.x/Server Security 14.00.
Article no: 000008994
New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest updates?
The message means that the updates must be downloaded directly from the Citrix Receiver official website. After downloading the updates, install them manually as it is not possible to do it via the Policy Manager console or by using Software Updater. The reason why it is not possible is that more and more sites require authentication (e.g. "I'm not a robot" captcha). In those cases where Software Updater cannot download the updates, it advises that an update is available and can be installed manually to ensure security.
Article no: 000014817
I am trying to activate Client Security 14.xx with the License key we used for 13.xx but it is not recognized.
Please check that you are using a valid license key. License keys differ between versions. Contact your reseller to obtain your updated license keys and certificates
Article no: 000012137
How do I run a manual scan using the command line on Server Security or Client Security 14 (and later)?
The command to use is fssscan and the available options are visible below.
Command line summary is shown when the program is executed without parameters.
For server security the directory is C:\Program Files (x86)\F-Secure\Server Security
C:\Program Files (x86)\F-Secure\Client Security>fsscan
Nothing to do.
Usage: fsscan [options]
--sched, -s Runs a scan optimized for scheduled scanning.
--target, -t <target> Scans the given <target>.
--report, -r <report> Writes an unformatted report to <report> file (only
used with -c).
--delete, -d Deletes all harmful files found.
--collection, -c Runs a scan optimized for large collections of harmful
--noflyer, -f Skip showing scheduled scanning flyer.
-?, -h, --help Displays this help.
fsscan.exe returns one of the following exit codes:
Exit code Meaning 0 Scan successful, no harmful items found. 1 Wrong command line parameters, scan not executed. 2 Scan failed; see log files for errors. 3 Scan successful, harmful items were found. 4 Scan was aborted because Gaming Mode was enabled (used with scheduled scans only). 5 Scan was aborted by user (used with other than scheduled scans).
Article no: 000011456