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This article explains how you can collect an MBR rootkit sample for F-Secure Labs to analyse.
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There are several ways to get the Hardware ID for a device for the Device Control rules; Using Device Control statistics or Windows Device Manager.
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If double-byte characters are used in the server addresses, the communication with the server will not function properly.
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All Linux distributions are transitioning to systemd. Out of the box, systemd services make use of namespaces to contain their temporary files. For...
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Linux Security 11.00 on RHEL/CentOS 7.x causes processes to hang when on-access scanning is turned on. The system log warns about one or more...
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You cannot use the Anti-Virus mode of PMC to administer Linux products. Use the Advanced mode instead.
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This article lists down all the current known issues for F-Secure Linux Security 11.10.
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This article lists down all the current known issues for F-Secure Linux Security 11.00.
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After upgrading to Linux Security Full Edition version 11.00, the following error message appears on the web UI: The requested resource is not...
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Creating a new file on CIFS (Samba) file share blocks the operation and the system for 30 seconds before finishing. Other file operations and malware...
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The on-access scanner daemon is not running after installing Linux Security. Consequently, no file access is scanned for malware.
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In certain circumstances, the error message can occur when attempting to send or receive mail via F-Secure Internet Gatekeeper for Linux (FSIGK).
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When you upgrade F-Secure Internet Gatekeeper from version 5.xx to version 5.40, services may not be automatically started.
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By default, fetchmail retrieves e-mails by using the "TOP" POP command. On the other hand, because the "TOP" POP command is normally used to fetch...
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The information in this article applies to F-Secure Internet Gatekeeper version 4.10 and later.
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The reason for this is that the file is not actually downloaded by the client itself but by FSIGK for Linux. To be able to scan the file, it needs to...
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To maintain a high protection level, you may notice an increase in bandwidth due to the increased number of updates released per day. Policy Manager...
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F-Secure Software Updater scans computers for missing software updates, and keeps Windows and third-party applications up to date and patched from...
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Next-gen proxy is a role of Policy Manager Server, in which it proxies certain requests to Master Server while serving BackWeb and software updates...
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F-Secure Policy Manager for Linux 14.00 was released on November 14, 2018.
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F-Secure Policy Manager for Linux 13.10 was released on December 20, 2017.
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Policy Manager offers two options for updating virus definitions in isolated networks that have no direct connection to the Internet.
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This article lists frequently asked questions related to administering Software Updater.
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Some Linux distributions and Linux installations may require certain software packages to be installed or workarounds to be applied before the...
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This article describes the exit codes of fsav(3), the command line scanner module included in the Security Platform and F-Secure Linux Security.
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A MIB is an informational file that describes the settings that can be made with an F-Secure product and their settings for this product.
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This article provides information about Linux syslog-related information for configuring the F-Secure Management Agent Alert forwarding.
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Real-time Black Lists (RBL's) are used to publish the addresses of computers or networks that are linked to spamming. When this setting is on, the...
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This article provides information about scanning HTTPS (SSL) traffic by using F-Secure Internet Gatekeeper for Linux.
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This article describes how you can show human-readable time information in the logs.
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With the Internet Gateway (IGK) for Linux 5.30 release, allowing or denying access to HTTPS sites in the Web Content Control settings may not work in...
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The information in this article applies to F-Secure Internet Gatekeeper version 5.x and later.
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In this release, we have removed dependency to Java, which is a common source of security vulnerabilities. Java runtime environment is no longer...
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This article explains the functionality of F-Secure Internet Gatekeeper for Linux (FSIGK) in relation to HTTP streams.
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Software Updater only installs security-related updates automatically. The installation of non-security-related updates and service packs is required...
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Software Updater is a feature that ensures the operating systems and applications used in your organization are always up-to-date. This lowers the...
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Policies are product configurations created on F-Secure Policy Manager and automatically picked up by the client machines. They define the settings of...
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This article explains how the intermediate server failover time setting found in F-Secure Automatic Update Agent (FSAUA) works.
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You can reset the host UID by using FSMAUTIL (F-Secure Management Agent Utility). One way to do this would be adding a command to the user login...
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Starting from version 13.00, Business Suite products are switching to GUTS2 as a replacement for BackWeb to download virus definition updates. From...
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There are various malware monitoring opportunities available provided both by F-Secure and the operating system.
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This article describes what logic Automatic Update Agent (AUA) uses to prioritize its updates fetch.
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This article contains some pointers about installing F-Secure Client Security and F-Secure Policy Manager. It is intended for use by technical staff...
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Issue: I am unable to have connectivity for my computer running a Business Suite product. We are using WPAD (Web Proxy Auto-Discovery protocol) to deploy http proxy server settings. Does Business Suite support WPAD for http proxy setting deployment? Resolution: WPAD is not officially tested nor supported by the Business Suite products, including Policy Manager. Article no: 000010593
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Issue: How can I manually isolate hosts from the network with Policy Manager? Resolution: You can isolate one or more hosts from the network. Note: Use network isolation with caution and only in case of a network attack. To isolate a host from the network: Select the target host in the policy domain tree Go to the Operations tab Click Isolate under Network isolation. This isolates the selected host from the network To reconnect an isolated host to the network, click Release on the Operations tab. Isolated hosts are shown on the Host issues section of the dashboard. This feature is only available in Policy Manager 14.10 and newer. Article no: 000015929
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Issue: Carbonblack sensor and Server Security causing BSOD during reboot Resolution: When both products, Server Security and CarbonBlack sensor, are installed on the same server, BSOD occurs on every reboot. The problem is related to Windows Firewall. Existence of our drivers/services increases the chance of an MS bug to appear. Possibly our services issue some specific network requests, which cause memory corruption in the Windows firewall engine (memory corruption goes very deep into MS code of the firewall). This is an essential bug in the MS engine (possibly even a security vulnerability if such memory corruption could be made on request). This has been already reported to Microsoft.  The workaround/solution is to stop MS firewall before reboot or try to relax/change firewall rules on the server. More information about Carbon Black: https://www.carbonblack.com/ Article no: 000016167
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Issue: In Policy Manager, F-Secure Linux Security installed as clone image is not listed under the domain tree. Resolution: Follow the instructions in the F-Secure Linux Security administrator guide to clear the host UID after deploying Linux clone image. This is explained in page 9 section 2.3, Central Deployment Using Image Files here. Article no: 000014351
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Issue: New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest updates? Resolution: The message means that the updates must be downloaded directly from the Citrix Receiver official website. After downloading the updates, install them manually as it is not possible to do it via the Policy Manager console or by using Software Updater.  The reason why it is not possible is that more and more sites require authentication (e.g. "I'm not a robot" captcha).  In those cases where Software Updater cannot download the updates, it advises that an update is available and can be installed manually to ensure security. Article no: 000014817
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Issue: I am trying to activate Client Security 14.xx with the License key we used for 13.xx but it is not recognized. Resolution: Please check that you are using a valid license key. License keys differ between versions. Contact your reseller to obtain your updated license keys and certificates Article no: 000012137
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Issue: The F-Secure Client Security products started sending security alerts to F-Secure Policy Manager for every single blocked URL. This started when F-Secure Online Safety 2019-09-02_02 update was released. The security alerts have following details: Unknown alert: online_safety.page.block. Resolution: The fix was released in the F-Secure Online Safety 2019-09-10_01 update package. The update is installed automatically and does not require user or administrator actions.   Article no: 000015569
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