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When faced with large Downadup potential, it may be useful to disable autorun or USB sticks completely. This article refers extensively to two...
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F-Secure has released a new generation engine for one of our core scanning engines, which, at F-Secure, we call Capricorn. The engine change brings...
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The user receives the below error on a regular basis on his Microsoft Exchange 2007 Server with SP1. The user has F-Secure Anti-Virus for Microsoft...
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In all of the supported F-Secure Anti-Virus for Microsoft Exchange versions, the SA account is used during installation. This article explains why...
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You are not able to access F-Secure Web Console. Instead, the following error message is displayed: https://127.0.0.1:25023/common/main.php: The page...
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You have installed and configured F-Secure Anti-Virus for MS Exchange. E-mail scanning is working well since it is blocking e-mails, quarantining them...
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It might occasionally happen that the quarantine database is not available, e.g. due to a network problem or it may have run out of space. It is...
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You notice that the amount of spam messages remains the same even though it should grow steadily. This indicates a problem in the Network...
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When administrators make changes to the match list content at the below locations in F-Secure Web Console, they are not prompted to save the changes....
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After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang.
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This article describes an issue in F-Secure Anti-Virus for Microsoft Exchange where database cannot be accessed.
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The F-Secure Anti-Virus for Windows Servers Web Console access is, by default, restricted to the local host only. You need to modify the webui.cnf...
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After having installed the F-Secure product on several workstations in the network, you notice that the Windows login is taking longer than usual,...
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To find out the latest information about these releases (both Standard and Premium), read carefully the Release Notes for these products.
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To find out the latest information about the F-Secure E-mail and Server Security 12.x and Server Security 12.x, read carefully the Release Notes for...
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This article describes how you can export Internet headers and message body properly in Microsoft Outlook 2003 and 2007.
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This article describes the circumstances under which disclaimers may not be added to outgoing e-mails.
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This article describes how you can disable or enable the content management features of Microsoft Exchange 2007 Transport Agent.
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This article provides information on how you can exclude files from scanning by using wildcard characters in the F-Secure antivirus products.
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This article explains how the Launch Scan After Update functionality works for the Anti-Virus component.
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This article describes how you can use ilauncher.exe with a limited user account to install the F-Secure software.
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This article describes what logic Automatic Update Agent (AUA) uses to prioritize its updates fetch.
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Issue: F-Secure scheduled scan causes high CPU usage. How can I reduce this? Resolution: Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning: Open F-Secure Policy Manager console. Click on the Settings tab. Select Advanced view. Click F-Secure Anti-Virus. Click Settings. Click Settings for Manual Scanning. Click Scanning Options. Change the Priority value to Background. Article no: 000001585
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Issue: Multiple issues observed: SPAM emails are coming through  Emails that are wrongly quarantined, cannot be released The usual SPAM emails in Quarantine are missing Cannot quarantine messages Resolution: You can use different approaches to troubleshot the problem. Here are few approaches how to make sure your SPAM engine is working properly: Make sure that Scanning 'message' by F-Secure Spam Scanner was successful. The anti-spam engine is a cloud-based solution, so it will simply not work if it doesn't have a working connection to the detection center https://aspam.sp.f-secure.com/. If you require a proxy to connect to this site with your browser, then the anti-spam engine needs to be configured to use the same proxy. Make sure that the Hydra and Gemini Engines are up-to-date.   Open the Web GUI  and navigate to Settings and Engines: Under the Server Statistics, you should see that F-Secure Hydra and F-Secure Gemini are up to date and the icon is green. 3. If the Icon of the two modules is Orange, contact F-Secure support to retrieve a file (fsavsd). Mention this article as reference. Once you have the file, do as follows: Stop F-Secure Content Scanner Server Daemon in services.msc. Go to C:\Program Files (x86)\F-Secure\Content Scanner Server. Rename fsavsd.exe to fsavsd.exe.OLD. Copy the new fsavsd file obtained from F-Secure support into the folder. Start F-Secure Content Scanner Server Daemon in services.msc. 4. If the SPAM filter is still not working properly, check the following rights: The service "Microsoft Exchange Transport" runs under "NETWORK SERVICE". Therefore "NETWORK SERVICE" should have read/execution rights on FQM.EXE and FqmAssembly.dll. These rights should be defined during installation and transferred from the "...Program Files (x86)\F-Secure" folder. This can be viewed on the 'Advanced Security' page of the 'F-Secure' folder. If none of the steps above helped, open a support ticket with F-Secure support for further assistance with this issue. To speed up the process, mention the following items when creating the support ticket: If Hydra and Gemini are being disabled, please inform. If quarantine is inaccessible, please inform.     Article no: 000011216
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Issue: How to block specific extensions using “Disallowed Inbound Files“ for incoming, outgoing and Internal with F-Secure Email and server security. I want to block only these extensions " *.doc *.docx *.docm *.xlx *.xlsx *.xlsm" for Internal email only, but not Outgoing or Incoming   Resolution: Each mail route has its own settings. You need to individually define which match list to use. You can use Policy Manager Console to make these changes, if you are managing your F-Secure Email and Server Security via Policy Manager, or use the Web Console to login to your Email and Server Security locally. As you can see here, I am using a different Match list for each of my mail route, where I have defined the file types I want to block. On Actions, I have however selected "only drop the attachment", not the whole message. Now, I have activated each list for my Email traffic scanning accordingly, and each of them has their own list that contains the Extensions I want to be blocked from attachments.   Note: I did not use the default "Disallowed Files" from Lists and templates as I wanted to have my own customized lists. If you are using the default list on each email route, it means that the same rules will apply for all.   Article no: 000016592
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Issue: Email messages are or were incorrectly classified by F-Secure spam scanner. Resolution: If your email messages were incorrectly classified by our spam scanner, we would like to receive a copy by email. Do note that the copy must be sent to the right channel, otherwise, it be rejected by our automated systems. Create a new message and address it to: spam-samples@email-samples.f-secure.com for spam messages which the spam scanner failed to filter ham-samples@email-samples.f-secure.com for legitimate, non-spam messages which were accidentally filtered as spam phishing-samples@email-samples.f-secure.com for spam that attempts to trick the recipient into disclosing personal, private, or sensitive information (e.g., online banking password) Add the spam sample as an attachment (multiple samples of the same type can be sent in a single submission) In Microsoft Outlook, drag the sample from your inbox into the composition pane so they appear as an attachment in the new message In other email program, refer to the product documentation for instructions on how to obtain the full header of an email message using your email program  Important! Sample should be submitted with its full header, and if possible, in the message/rfc822 format. For meaningful analysis, do not edit the original message in any way. In the message, provide the name of the F-Secure product used and its version number Submit the sample from a valid, live email address. In rare cases, we may need to reply to you if we have questions. Note: Submissions are primarily handled by automated systems; if you wish to include comments related to the submission, they should be communicated to your designated support contact to ensure proper attention. Mention the support ticket ID in the Subject header of the sample submission. Article no: 000008306
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