Via proxy or direct connection, F-Secure Client Security is not receiving updates from Policy Manager. The following errors visible in C:\ProgramData\F-Secure\Log\AUA\AUA.log: [ 8068]Thu Aug 30 11:15:32 2018(3): Connecting to http://<Policy Manager IP address>/guts2/ via http proxy <Proxy IP address> [ 3488]Thu Aug 30 11:15:32 2018(3): Update check failed. There was an error connecting http://<Policy Manager IP address>/guts2/ via http proxy Proxy IP address (Server error) Thu Aug 30 11:15:32 2018(3): Connecting to http://Policy Manager IP address/guts2/ (no http proxy) [ 3488]Thu Aug 30 11:15:32 2018(2): Update check failed. There was an error connecting http://<Policy Manager IP address>/guts2. (Unspecified error) Thu Aug 30 11:17:41 2018(3): Connecting to http://Policy Manager IP address/ via http proxy Proxy IP address [ 3488]Thu Aug 30 11:17:41 2018(3): Update check failed. There was an error connecting http://Policy Manager IP address/guts2/ via http proxy Proxy IP address (Server error)
Test the connectivity from host to the Policy Manager Server using HTTP and HTTPS protocol.
Open any web browser on the host installed with F-Secure Client Security. Enter the IP address of the Policy Manager and press Enter. Repeat the test this time using HTTPS protocol. (e.g. https://192.168.0.10:443/)
If the HTTP (automatic updates) and HTTPS (management agent) connections are working, the web page should display the following information.
If the connection fails, proceed to troubleshoot the network connectivity between host and Policy Manager at your end. Verify if the host and server have the permission to connect to each and other. (e.g corporate firewall, proxy) If the intermediate proxy is a PMP instance and the clients are unable to download updates via it, ensure the PMP can connect to the internet directly, as the default configuration for the proxy is forward mode. In this mode, updates are downloaded via the PMP but from the internet and not the Policy Manager Server. This configuration is controlled by changing the proxy mode to either reverse or forward. Reverse' versus 'forward' modes define if virus definitions and software updates are retrieved directly from the Internet or from the configured upstream Policy Manager Server or other Proxy. Forward Proxy is used to minimize traffic between networks, e.g. a branch office and HQ. Reverse Proxy is used for example in environments where the Proxy has no direct connection to the Internet, or to minimize the load on the master Server (or other forward Proxy). By default the Proxy is installed in 'forward' mode. Set "-DreverseProxy=true" additional Java argument to switch it to the 'reverse' mode. You can verify, whether the PMP can download updates, by checking the c:\program files (x86)\Management Server 5\logs\fspms-download-updates.log file. This is an example where downloading updates is failing: 26.03.2019 14:47:44,034 ERROR [c.f.f.s.g.d.DownloadUpdatesService] - Error while checking latest updates org.apache.http.conn.ConnectTimeoutException: Connect to guts2.sp.f-secure.com:80 [guts2.sp.f-secure.com/184.108.40.206, guts2.sp.f-secure.com/220.127.116.11] failed: connect timed out
Article no: 000006708