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Issue: Via proxy or direct connection, F-Secure Client Security is not receiving updates from Policy Manager. The following errors are visible in C:\ProgramData\F-Secure\Log\AUA\AUA.log: [ 8068]Thu Aug 30 11:15:32 2018(3):  Connecting to http://<Policy Manager IP address>/guts2/ via http proxy <Proxy IP address> [ 3488]Thu Aug 30 11:15:32 2018(3):  Update check failed. There was an error connecting http://<Policy Manager IP address>/guts2/ via http proxy Proxy IP address (Server error) [12232]Thu Aug 30 11:15:32 2018(3):  Connecting to http://Policy Manager IP address/guts2/ (no http proxy) [ 3488]Thu Aug 30 11:15:32 2018(2):  Update check failed. There was an error connecting http://<Policy Manager IP address>/guts2. (Unspecified error) [10736]Thu Aug 30 11:17:41 2018(3):  Connecting to http://Policy Manager IP address/ via http proxy Proxy IP address [ 3488]Thu Aug 30 11:17:41 2018(3):  Update check failed. There was an error connecting http://Policy Manager IP address/guts2/ via http proxy Proxy IP address (Server error) Resolution: Test the connectivity from the host to Policy Manager Server by using the HTTP and HTTPS protocol: Open any web browser on the host that has F-Secure Client Security installed. Enter the IP address of the Policy Manager and press Enter. Repeat the test, only this time by using the HTTPS protocol (for example https://192.168.0.10:443/). If the HTTP (automatic updates) and HTTPS (management agent) connections are working, the web page should display the following information: If the connection fails, troubleshoot the network connectivity between the host and Policy Manager at your end. Verify whether the host and the server have permission to connect to each and other (for example corporate firewall, proxy). If the intermediate proxy is a PMP instance and the clients are unable to download updates via it, ensure that PMP can connect to the internet directly as the default configuration for the proxy is forward mode. In this mode, updates are downloaded via PMP but from the internet and not from Policy Manager Server. This configuration is controlled by changing the proxy mode to either reverse or forward.  Reverse vs. forward modes define whether the virus definitions and software updates are retrieved directly from the internet or from the configured upstream Policy Manager Server or other proxy. Forward proxy is used to minimize traffic between networks, for example between a branch office and HQ. Reverse proxy is used for example in environments where the proxy has no direct connection to the internet, or to minimize the load on the master server (or other forward proxy). By default the proxy is installed in forward mode. Set "-DreverseProxy=true" additional Java argument to switch it to the 'reverse' mode. You can verify whether PMP can download updates by checking the c:\program files (x86)\Management Server 5\logs\fspms-download-updates.log file. The following message is an example of downloading updates failing: 26.03.2019 14:47:44,034 ERROR [c.f.f.s.g.d.DownloadUpdatesService] - Error while checking latest updates org.apache.http.conn.ConnectTimeoutException: Connect to guts2.sp.f-secure.com:80 [guts2.sp.f-secure.com/2.21.76.146, guts2.sp.f-secure.com/2.21.76.152] failed: connect timed out. Article no: 000006708
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If you have installed Client Security on hosts that do not have a network connection, you can update the malware definitions using the tool provided...
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This article describes how you can allow file sharing with F-Secure firewall turned on.
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The following steps describe Policy Manager Proxy node installation for both Windows and Linux.
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F-Secure has released a new generation engine for one of our core scanning engines, which, at F-Secure, we call Capricorn. The engine change brings...
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To be able to combat the more adaptive and targeted attackers of the future even better, F-Secure has made a significant engine update.
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This article describes how you can configure the MyNetwork rule in F-Secure Policy Manager.
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This article explains how you can collect an MBR rootkit sample for F-Secure Labs to analyse.
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There are several ways to get the Hardware ID for a device for the Device Control rules; Using Device Control statistics or Windows Device Manager.
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If your corporate network is behind a proxy or a firewall that has strict deny rules, Software Updater may be unable to download patches from some...
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Some updates, for example Notepad++, WinZip, and 7-Zip, are released unsigned. Software Updater does not automatically install unsigned updates and...
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The firewall drops some frames during network communication, preventing proper operation of third-party applications.
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After having installed the F-Secure product on several workstations in the network, you notice that the Windows login is taking longer than usual,...
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When deploying cloned virtual machines from a template, Policy Manager identifies them as identical machines even when each machine is configured to...
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Next-gen proxy is a role of Policy Manager Server, in which it proxies certain requests to Master Server while serving BackWeb and software updates...
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Before you install the product, we recommend that you review the sections in the following document (release notes) to make sure that your network,...
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This article provides you with information about the Ilauncher command line parameters.
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This article provides information about the firewall rules needed for Microsoft ActiveSync. It also gives instructions on how to configure the...
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Application Control and the firewall
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Software Updater only installs security-related updates automatically. The installation of non-security-related updates and service packs is required...
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The Software Updater supports a number of software and programs. You can find the full list of supported programs here.
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Software Updater is a feature that ensures the operating systems and applications used in your organization are always up-to-date. This lowers the...
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Policies are product configurations created on F-Secure Policy Manager and automatically picked up by the client machines. They define the settings of...
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This article provides information on how you can exclude files from scanning by using wildcard characters in the F-Secure antivirus products.
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This article explains how the Launch Scan After Update functionality works for the Anti-Virus component.
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This article explains how the intermediate server failover time setting found in F-Secure Automatic Update Agent (FSAUA) works.
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This article describes how you can use ilauncher.exe with a limited user account to install the F-Secure software.
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You can reset the host UID by using FSMAUTIL (F-Secure Management Agent Utility). One way to do this would be adding a command to the user login...
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There are various malware monitoring opportunities available provided both by F-Secure and the operating system.
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This article describes what logic Automatic Update Agent (AUA) uses to prioritize its updates fetch.
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This article contains some pointers about installing F-Secure Client Security and F-Secure Policy Manager. It is intended for use by technical staff...
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This article explains what firewall packet logging is and how to use it.
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Your computer is protected with predefined firewall settings. Usually, you do not have to change them. However, you may have to change the settings,...
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