Quarantine not available

Symptoms

The quarantine database of F-Secure Anti-Virus for Microsoft Exchange is not available for a some reason.

Diagnosis

It might occasionally happen that the quarantine database is not available, e.g. due to a network problem or it may have run out of space. It is important that e-mails, stripped attachments, and notifications that have been quarantined according to the product settings, will not be lost.

Solution

When the quarantine database is not available or it is full, F-Secure Anti-Virus for Microsoft Exchange will put all the quarantined items (e-mails, stripped attachments and notifications) to Microsoft Exchange queue until the quarantine database has more space to take them.

This means also that no notification is sent to the recipients, e.g. in the case of stripped attachments. Note that F-Secure Anti-Virus for Microsoft Exchange will quarantine based on the quarantine settings. MS Exchange will send (interval of 15 minutes) the e-mail items from the MS Exchange queue to the quarantine database as soon as the quarantine database is able to take them. F-Secure Anti-Virus for Microsoft Exchange will work similarly in case the quarantine database is not working as it is supposed to work.

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
11 of 11
Last update:
a month ago
Updated by: