Enter the following information in the support request:
Business Suite license Expiry date
To find Customer ID and Installation ID:
Open F-Secure Policy Manager Console, and go to Help > Registration.... The Registration dialog opens, showing the requested information; OR
Find the information from the Policy Manager Server installation folder (Windows: ...\F-Secure\Management Server 5\Data or Linux: /var/opt/f-secure/fspms/data), and open the upstream-statistics.json file by using an editor, such as Notepad++. The Customer ID can be found on line 5 and the Installation ID on line 6.
Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server:
Copy the offline registration file to the following folder: F-Secure\Management Server 5\Data.
Restart the F-Secure Policy Manager Server services by entering the following command in an elevated command prompt (CMD):
net stop fsms
net start fsms
Copy the offline registration file to the following folder: /var/opt/f-secure/fspms/data.
Restart the fspms daemon:
# /etc/init.d/fspms restart
F-Secure Policy Manager will be activated until the expiry of your current subscription.
Note: When you renew the subscription, you need to request a new registration token from F-Secure support. Make sure to request the token well in advance so that you don't end up with an expired Policy Manager Server.