F-Secure Email and Server Security manual scan causes system to hang

Symptoms

After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang.

Diagnosis

Scanning large archives may cause the CPU usage to increase by 50% - 100%.

Solution

To overcome this issue, set an archive nesting limit for manual scanning:

  1. Start Windows Registry Editor (regedit.exe).
  2. Set the following registry on the server:
    • If you have a 32-bit system: [HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows\F-Secure\GKH2] "MaxArchiveNesting"=dword:00000001 (1)

    • If you have a 64-bit system: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\GKH2]"MaxArchiveNesting"=dword:00000001 (1)

  3. Restart the FSGKHS service for the change to take effect.
Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
12 of 12
Last update:
‎11-10-2019 06:50 AM
Updated by: