Exporting Internet headers and message body in Microsoft Outlook

This article describes how you can export Internet headers and message body properly in Microsoft Outlook 2003 and 2007.

Occasionally, users encounter problems with their e-mail messages. For our support to be able to help, it is recommended that you send a sample e-mail with Internet headers and message body to the support. The simplest way to export Outlook 2003 and 2007 Internet headers and message body is to save them in Outlook Message Format (*.msg). However, quite often when you open the e-mail message in a newer or older Outlook version or in an e-mail client of another vendor, you might not be able to view the Internet Headers and parts of the message body because it is not in readable format.

If you want that the receiving end is able to read your Outlook 2003 e-mail sample properly, do as follows:

  1. Save the message body into text format:
    1. Open the e-mail message whose message body you want to export.
    2. Select Save as from the File menu.
    3. In the Save as type field, select Text Only (*.txt) and click Save to save it to the desired location.
  2. Save the Internet headers into text format:
    1. Open the e-mail message whose Internet headers you want to export.
    2. Select Options from the View menu. The Message Options dialog is displayed.
    3. Right-click on the Internet headers text field and select Select all.
    4. Right-click on the selected text and select Copy.
    5. Save the Internet headers to the same text file with the message body.

If you want that the receiving end is able to read your Outlook 2007 e-mail sample properly, do as follows:

  1. Save the message body into text format:
    1. Open the e-mail message whose message body you want to export.
    2. Click the Office button in the upper left-hand corner of the message window and select Save as.
    3. In the Save as type field, select Text Only (*.txt) and click Save to save it to the desired location.
  2. Save the Internet headers into text format:
    1. Open the e-mail message whose Internet headers you want to export.
    2. Open the Message Options dialog by clicking the small arrow on the Options box. The Message Options dialog is displayed.
    3. Right-click on the Internet headers text field and select Select all.
    4. Right-click on the selected text and select Copy.
    5. Save the Internet headers to the same text file with the message body.
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Version history
Revision #:
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Last update:
‎11-10-2019 06:49 AM
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