DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.

Issue:

DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening?

Resolution:

Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature.

You need to do the following:

1. Share the URL with the Labs team, for further investigation. 
The Labs team will whitelist the URL if the site is not malicious:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

2. Whitelist the blocked site or the IP address of the blocked site via the Advanced View in the PM Console at:
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* F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Hosts
* F-Secure Browsing Protection > Settings > Reputation Based Protection > Trusted Sites

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Article no: 000003887

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
2 of 2
Last update:
‎09-10-2019 01:12 PM
Updated by: