Rapid Detection & Response (RDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?
To whitelist a file directly, complete the following:
Select Closed, followed by False positive under the respective detection to whitelist. Once you have at least 3 incidents that are identical to the incident, and there is no identical incident where status is closed as confirmed, the false positive handling in RDR will close the false positive automatically.
In the event that this has been completed multiple times and the file still gets detected, make a whitelist request for the False Positive event as follows:
From the left-hand menu in the RDR portal, click the three dots below Reports and choose Support Click the link Request whitelisting, this will bring up a support request form Verify that the following fields are populated correctly:
Problem Category -> Threat/Malware Problem Subcategory -> False Positive Product Group -> For Business Product Name -> Rapid Detection & Response Language -> English
Under Description, provide the Broad Context Detection ID (BCD-ID), a reason for why this content should be whitelisted and the scope (Single host, company level, etc) Fill in the rest of the required case information. Correct and complete information helps us to identify you and provide you with the proper service level Click Send to open the support ticket
Article no: 000008622
How can I reset a forgotten Rapid Detection and Response Service (RDS) portal password?
In order to reset your password, do the following: Open the RDS login page https://portal.rds.f-secure.com. Click the Forgot your password button. Type in your email address, and click Send. This will send you an email with a link to reset your password. If you can't find this email in your inbox, check your spam or junk mail folder. (Note: The password reset link in the email expires in two hours). Click on the link in the email. Type in your new password and click on Reset. The new password is immediately taken into use. Go back to the login page, enter your new credentials and log in. If you do not receive the Password Reset Email, then contact F-Secure Technical Support.
Article no: 000018066
I lost the 2FA authentication device/codes to the RDS-portal. How can I login or reset the access to RDS?
Please create a support request for F-Secure. Note: Use RDS as the product name when creating the ticket.
Article no: 000006937