I lost the 2FA authentication device/codes to the RDS-portal. How can I login or reset the access to RDS?
Please create a support request for F-Secure. Note: Use RDS as the product name when creating the ticket.
Article no: 000006937
How can I reset a forgotten Rapid Detection and Response Service (RDS) portal password?
In order to reset your password, do the following: Open the RDS login page https://portal.rds.f-secure.com. Click the Forgot your password button. Type in your email address, and click Send. This will send you an email with a link to reset your password. If you can't find this email in your inbox, check your spam or junk mail folder. (Note: The password reset link in the email expires in two hours). Click on the link in the email. Type in your new password and click on Reset. The new password is immediately taken into use. Go back to the login page, enter your new credentials and log in. If you do not receive the Password Reset Email, then contact F-Secure Technical Support.
Article no: 000018066
What is the firewall configuration requirement for F-Secure Rapid Detection Service (RDS) network sensor?
As the device needs to call the RDS backend for collection and management purposes, you must allow connections to the following hosts:
doorman.sc.fsapi.com over TCP port 443 lorsp.sc.fsapi.com over TCP port 443 lorsp.sc2.fsapi.com over TCP port 443 por1-timon-alpha02.sp.f-secure.com over TCP ports 4505 and 4506 time.f-secure.com over UDP port 123
Should there be no way of whitelisting on a per-domain basis, IP addresses are provided below:
22.214.171.124 over TCP port 443 126.96.36.199, 188.8.131.52, 184.108.40.206 over TCP port 443 220.127.116.11 over TCP ports 4505 and 4506 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52 over UDP port 123
Note: The IP addresses can change due to modifications to the backend environment; use the command dig +noall +answer <domain.to.check> (Linux) or nslookup <domain.to.check> (Windows) to get the IP address to which the domain <domain.to.check> resolves.
Article no: 000003525
If installing the sensor does not succeed, follow these steps to troubleshoot:Check that the sensor.conf file is copied to the correct location and has the correct privileges, and then rerun the installation.