How can I reset a forgotten Rapid Detection and Response Service (RDS) portal password?

Issue:

How can I reset a forgotten Rapid Detection and Response Service (RDS) portal password?

Resolution:

In order to reset your password, do the following: 

Open the RDS login page https://portal.rds.f-secure.com. 
Click the Forgot your password button.
Type in your email address, and click Send. This will send you an email with a link to reset your password. If you can't find this email in your inbox, check your spam or junk mail folder. (Note: The password reset link in the email expires in two hours).
Click on the link in the email.
Type in your new password and click on Reset. The new password is immediately taken into use.
Go back to the login page, enter your new credentials and log in.
If you do not receive the Password Reset Email, then contact F-Secure Technical Support.

Article no: 000018066

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