Nettbankbeskyttelse aktiveres ikke når du besøker et nettbanknettsted

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Nettbankbeskyttelse aktiveres ikke når du besøker et nettbanknettsted - F-Secure Community

Symptomer

Når du besøker et nettbanknettsted, aktiveres ikke Nettbankbeskyttelse.

Diagnose

Det er noen mulige forklaringer på at Nettbankbeskyttelse ikke blir aktivert ved bruk av et banknettsted, for eksempel:

Nettleserbeskyttelse-utvidelsen er ikke aktivert, eller er ikke installert i nettleseren.
Det er en 60 sekunders "avkjølingsperiode" etter avslutning av forrige nettbankøkt. Hvis du starter en ny økt i dette tidsrommet, blir ikke nettbankbeskyttelsen aktivert.
Produktet kan ha blitt oppgradert i bakgrunnen.
Nettbanken er kanskje ikke inkludert i databasen vår.

Løsning

Gjør følgende for å hjelpe med problemløsingen:

Påse at du bruker en nettleser som støttes: Internet Explorer 11, Mozilla Firefox (2 nyeste hovedversjoner), Google Chrome (2 nyeste hovedversjoner), Microsoft Edge (Chromium-basert).
Kontroller at Nettbankbeskyttelse-tillegget er aktivert i nettleseren du bruker:
- I Mozilla Firefox: Se artikkelen Hvordan aktiverer jeg Nettleserbeskyttelse-tillegget i Firefox?
- I Google Chrome: Se artikkelen Hvordan aktiverer jeg Nettleserbeskyttelse-tillegget i Chrome?
- I Microsoft Edge: se artikkelen Hvordan slår jeg på Nettleserbeskyttelse-utvidelsen i Edge?
- I Microsoft Internet Explorer: Se artikkelen Hvordan aktiverer jeg Nettleserbeskyttelse-tillegget i Internet Explorer på en Windows-datamaskin?
- Hvis Nettleserbeskyttelse-utvidelsen ikke står oppført i nettleseren, må du installere utvidelsen på nytt manuelt:
  1. Åpne F-Secure-sikkerhetsproduktet fra Start-menyen i Windows.
  2. Velg Sikker nettlesing og nettbank på hovedmenyen.
  3. Velg Innstillinger på skjermbildet Sikker nettlesing og nettbank.
  4. Velg Sikker nettlesing.
  5. - Hvis du bruker Firefox, klikker du på Installer Firefox-utvidelse under Nettleserutvidelser.
    - Hvis du bruker Chrome eller Microsoft Edge, klikker du på Åpne Chrome Nettmarked under Nettleserutvidelser for å gå til siden med Nettleserbeskyttelse-utvidelsen, og deretter på Legg til i Chrome.
Kontroller at Nettbankbeskyttelse er aktivert i innstillingene:
1. Åpne F-Secure-sikkerhetsproduktet fra Start-menyen i Windows.
2. Velg Sikker nettlesing og nettbank på hovedmenyen.
3. Velg Innstillinger på skjermbildet Sikker nettlesing og nettbank.
4. Velg Rediger innstillinger. Merk Du må ha administrative rettigheter for å endre innstillingene.
5. Slå på Nettleserbeskyttelse.
Hvis produktet har blitt oppgradert, omstarter du nettleseren og forsøker å åpne nettbanken igjen.
Slik slår du produktsikkerhetsfunksjonene av og på:
1. Åpne F-Secure-sikkerhetsproduktet fra Start-menyen i Windows.
2. Velg Virus og trusler på hovedskjermbildet.
3. Velg Slå av all beskyttelse. Merk: Du må ha administrative rettigheter for å endre innstillingene.
4. Velg Slå på for å aktivere alle sikkerhetsfunksjoner på nytt.
Prøv å bruke en annen nettbank, og hvis det går, er nettbanken din sannsynligvis ikke inkludert i databasen vår. I så fall underretter du laboratoriene våre om nettbanken på denne måten:
1. Gå til Legg ved eksempel.
2. Lim inn nettbankens nettadresse (URL) i tekstboksen Eksempel-URL eller IP-adresse på fanen URL-eksempel.
3. Merk av for Jeg ønsker å gi flere opplysninger om eksempelet og bli varslet om analyseresultatene, og fyll ut kontaktskjemaet.
4. Velg Problem relatert til Nettbankbeskyttelse under URL-type.
5. Velg Nettbankøkt aktiveres ikke ved åpning av nettsted under Problemtype.
6. Oppgi et emne og en beskrivelse for eksempelet, vis at du ikke er en robot, og klikk på Send URL-eksempel.

Hvis problemet vedvarer, kan det være nødvendig å installere F-Secure-produktet på nytt.