Mon appareil indique que ma Licence de produit a expiré. J'ai acheté un abonnement F-Secure SAFE ou TOTAL et il est valide.

@import "https://static.cloud.coveo.com/searchui/v2.6063/css/CoveoFullSearch.min.css"; header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; width:100%;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 15px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #opensearch-icon:before {content:"\f220";font-family:fsg-icon;font-size:26px;color:#ffffff} #closesearch-icon:before {content:"\f130";font-family:fsg-icon;font-size:26px;color:#ffffff} #opensearch-icon, #closesearch-icon {font-style: normal;} #opensearch-icon:hover, #closesearch-icon:hover {cursor:pointer} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; 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right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; 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Mon appareil indique que ma Licence de produit a expiré. J'ai acheté un abonnement F-Secure SAFE ou TOTAL et il est valide. - F-Secure Community

Issue:

J'ai renouvelé ma Licence F-Secure SAFE , mais mon appareil affiche une Licence expirée.

Resolution:

Vous avez peut-être acheté un abonnement pour un autre produit :
Vérifiez le produit installé sur votre appareil. Si le produit installé sur votre appareil est F-Secure Internet Security, l'abonnement que vous avez acheté concerne un autre produit.
Dans ce cas, vous devez désinstaller F-Secure Internet Security de votre appareil et installer F-Secure SAFE. Lisez notre guide sur la désinstallation du produit F-Secure. Passez à l'étape suivante si ce n'est pas le cas pour vous.

Si le produit installé est le bon produit pour l'abonnement souscrit :

Assurez-vous d'avoir renouvelé un abonnement existant au lieu d'acheter un nouvel abonnement séparé. Si vous pensez avoir acheté un nouvel abonnement séparé, contactez l' assistance F-Secure pour obtenir de l'aide.
Si vous utilisez la Connexion via Facebook, veuillez vérifier que vous avez installé SAFE à partir de ce compte et non de celui avec une Connexion"normale".
Essayez de redémarrer votre appareil, il se peut que le produit ait juste besoin d'être actualisé pour se connecter à nos serveurs.

Si votre Compte F-Secure affiche le nombre correct d'appareils et que le redémarrage de votre appareil ne résout pas le problème, suivez les étapes ci-dessous :

Déconnectez-vous et connectez-vous à My F-Secure sur un PC Windows SÉCURISÉ :

Ouvrez le programme F-Secure SAFE sur votre ordinateur
Cliquez sur l' icône du visage bleu dans le coin supérieur droit
Cliquez sur Se déconnecter
Cliquez sur Continuer
Cliquez sur Se déconnecter
SAFE fermera. Double-cliquez sur l'icône F-Secure SAFE sur votre bureau pour l'ouvrir
Une fenêtre de Connexion apparaîtra. Entrez votre e-mail et votre mot de passe My F-Secure et cliquez sur Se connecter
Un message s'affiche : " Bonjour <nom> Vous êtes en train de configurer une protection pour vous-même . " Cliquez sur Continuer
L'abonnement est maintenant mis à jour

REMARQUE : si vous ne parvenez pas à vous Se déconnecter du programme F-Secure SAFE sur votre PC, réinstallez F-Secure SAFE .

Sur les smartphones et tablettes Android et iOS :

Ouvrez F-Secure SAFE
Appuyez sur le bouton de menu à 3 bandes dans le coin supérieur gauche
Appuyez sur votre <propre nom>
Sélectionnez Déconnexion
Sélectionnez Accepter et continuer
Sélectionnez Se connecter
Saisissez vos Informations d'identification My F-Secure et sélectionnez Se connecter
Sélectionnez Continuer lorsqu'un message s'affiche : « Bonjour <nom> Vous configurez une protection pour vous-même ».

Si ci-dessus échoue, vous pouvez également désinstaller et réinstaller F-Secure SAFE sur votre téléphone ou votre tablette :

Désinstaller l' App F-Secure SAFE
Accédez à l' App Store ou au Google Play Store
Installer F-Secure SAFE
Appuyez sur Connexion
Connectez-vous en utilisant le bon compte
F-Secure SAFE est maintenant activé

Désinstallez et réinstallez F-Secure sur votre Mac :

Ouvrir le Localisateur
Sélectionnez Programmes / Applications
Ouvrez le dossier F-Secure
Sélectionnez pour désinstaller F-Secure SAFE
Après la désinstallation, redémarrez le Mac
Libérez la Licence d'installation précédente de My F-Secure afin de pouvoir réutiliser la même Licence
Installez F-Secure SAFE sur votre Mac

Article no: 000001358

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