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How to enable Debug Logging on SAFE Mac - F-Secure Community
<main> <article class="userContent"> <p>While Support Tool (fsdiag) can collect a lot of valuable information, much of it, by default, is omitted for privacy and performance reasons. To enable full debug logging, a special configuration profile needs to be installed. The debug logging configuration profile should be installed and enabled before reproducing the issue and running the Support Tool. The configuration profile will automatically expire after 14 days.</p><ul><li>Hold down the Option ("alt") key while clicking on the application icon in the menu bar. You should see a menu that looks something like this:</li></ul><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/1E3S3ANDYPK3/db1.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/1E3S3ANDYPK3/db1.png" alt="DB1.png" height="300" width="218" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Click "Enable debug logging"</li></ul><p>The next step differs a bit based on the macOS version:</p><ul><li>on macOS 10.14 and 10.15, System Preferences will automatically start and ask the user to install the profile:</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/BP2M7YNGU3MI/fs-debug-logging.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/BP2M7YNGU3MI/fs-debug-logging.png" alt="FS Debug Logging.png" height="495" width="706" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>The user can click "Show Profile" to see the details and verify that it comes from F-Secure:</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/46AENH6HKKAB/fs-debug-logging-verified.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/46AENH6HKKAB/fs-debug-logging-verified.png" alt="FS Debug Logging Verified.png" height="479" width="703" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Some additional information about the profile will be shown before finally allowing the user to install the profile:</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/QIB3RUF2LF4J/areyousure-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/QIB3RUF2LF4J/areyousure-png.png" alt="AreYouSUre.PNG" height="413" width="605" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>After installation, it should look something like this:</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/3FRCSATCHCC5/verified2-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/3FRCSATCHCC5/verified2-png.png" alt="Verified2.PNG" height="420" width="608" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>On macOS 11 (Big Sur), a notification will appear asking the user to review the profile in System Preferences. Open the System Preference app from the Apps folder or the Dock and click the "Profiles" icon. If it doesn't appear, you may need to restart System Preferences.</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/412OKM1H8ZMB/profile-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/412OKM1H8ZMB/profile-png.png" alt="Profile.PNG" height="194" width="593" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/71DKE4P0L0PY/syspref-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/71DKE4P0L0PY/syspref-png.png" alt="SysPref.PNG" height="374" width="365" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>Click "Install" to show the profile details</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/472QSREZPLR6/install-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/472QSREZPLR6/install-png.png" alt="Install.PNG" height="394" width="523" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>…and then "Install again"</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032052/uploads/JXJKR8SACD0C/install-again-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032052/uploads/JXJKR8SACD0C/install-again-png.png" alt="Install Again.PNG" height="398" width="527" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Once this is done debug logging will remain active for 14 days or until the user manually removed the profile from the Profiles preference pane in System Preferences. The debug logging profile may have a performance impact as the product will store a lot more logs to disk.</p> </article> </main>