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Unable to launch F-Secure Internet Security on my computer - F-Secure Community
<main> <article class="userContent"> <h3 data-version="4" data-article="000001463" data-id="issue">Issue:</h3> <p>When launching Internet Security on my computer, nothing happens. I am unsure if my computer is protected as I am unable to see the interface</p> <h3 data-id="resolution">Resolution:</h3> <p>If you are unable to launch F-Secure Internet Security, you can proceed to reinstall the program on your computer.<br></p><ul><li>First, you would need to uninstall F-Secure. You can do it by going to Control Panel or "Apps & Features". You can also use the F-Secure uninstallation tool by following the steps below: </li></ul><ol><li>Log on to your computer with administrator rights.</li><li>Download the Uninstallation Tool for Windows from our <a rel="nofollow" href="https://www.f-secure.com/en/web/home_global/support-tools">Support Tools</a> page.</li><li>Run the executable <strong>FsUninstallationTool.exe</strong>. The User Account Controls appears.</li><li>Click <strong>Yes</strong>.</li><li>Click <strong>Start</strong>.</li><li>Select the products or components that you want to remove, and click <strong>Next</strong> to initiate the uninstallation process.</li><li>Click <strong>Restart</strong> when prompted. This is to remove remaining files. The uninstallation is complete when your computer restarts.</li></ol><ul><li>After the uninstallation process completes, you can install the F-Secure Internet Security. </li></ul><ol><li>Go to the Download F-Secure Products <a rel="nofollow" href="https://www.f-secure.com/en/home/download">page</a>.</li><li>Scroll down to find F-Secure Internet Security from the page, and click <strong>Download for Windows</strong>.</li><li>Depending on your browser: <ul><li>The installer file downloads automatically; or</li><li>You are asked to save the file. If prompted, click <strong>Save file</strong>.</li></ul></li><li>Press <strong>Ctrl + J</strong> on your keyboard to open the download folder and find the file.</li><li>Double-click the installer file, F-SecureNetworkInstaller-IS.exe (F-Secure Internet Security) to run it:</li><li>Once the installation setup window opens, select <strong>Accept and continue</strong></li><li>When prompted, type in your subscription key (XXXX-XXXX-XXXX-XXXX-XXXX)</li><li>Select <strong>Next</strong> to finish the installation</li><li>Allow the product to complete the installation. The installation takes a minute or so (depending on your Internet connection speed), and once installed, your computer is protected.</li></ol> If the issue still persists, you can contact F-Secure <a rel="nofollow" href="https://www.f-secure.com/en/home/support/contact">Customer Support</a> for assistance. <br> <p>Article no: 000001463</p> </article> </main>