Issue:
I cannot run certain game application because it is blocked by either DeepGuard or Real-time Scanning.
Resolution:
If you are sure that this application is safe, you can prevent the software from being scanned. To exclude the game from the Real-time Scanning, follow the steps below:
- Open the F-Secure application's user interface
- Click on Tools
- Click App and file control
- Select the Excluded tab
- Click Add new
- Select the folder or file that you want to exclude
- Click OK
You can also send the application to F-Secure labs so that we can correct the detection if necessary. You can submit a sample from the following page: https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample
Article no: 000021827