Issue:
I would like to upgrade my F-Secure Internet Security or Antivirus subscription to the F-Secure SAFE subscription. What do I do?
Resolution:
It is advisable to upgrade your current F-Secure Internet Security or Anti‑Virus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription.
To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the:
- product web page, or;
- selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure
As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service.
Once your purchase is complete:
- Create a My F-Secure account using the same email you used to make the purchase.
- Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking the link in the email. Your account is confirmed and created.
As F-Secure SAFE is a different product, please download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices:
You don't have to uninstall F-Secure Internet Security or Anti-Virus, it will be replaced by SAFE. Therefore, it is possible that in the middle of the installation of SAFE on your Windows you will be asked to restart the computer, while the previous product will be changed to SAFE.
Article no: 000001014
