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F-Secure SAFE or Internet Security says "Computer is not protected" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="24" data-article="000001155" data-id="issue">Issue:</h3> <p>When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.</p> <h3 data-id="resolution">Resolution:</h3> <p>There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":<br></p><ul><li>The computer is pending a restart after a Windows or product update</li><li>The product is not able to download the latest definition from F-Secure servers</li><li>The product is malfunctioning</li></ul> Follow the steps below one by one, and check after each step to see if it resolved the issue: <ol><li><u>Restart the computer</u>. <ul><li>After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.</li></ul></li><li><u>Check Windows updates:</u> <ul><li>If needed, run the updates</li><li>Select the <b>Start</b> button, then select <b>Settings</b> ><b> Update & security</b> > <b>Windows Update.</b></li><li>If you want to check for updates manually, select <b>Check for updates.</b></li><li>Select <b>Advanced options</b>, and then under Choose how updates are installed, select <b>Automatic</b> (recommended).</li></ul></li><li><u>Perform a manual update on the product. Make sure your computer is connected to the Internet</u>. <ol><li>Open <b>F-Secure SAFE </b>or<b> Internet Security</b></li><li>Click <b>Virus & Threats</b></li><li>Click <b>Check for updates</b></li></ol></li><li><u>Re-start F-Secure SAFE/Internet Security</u> <ol><li>Open <b>F-Secure SAFE </b>or<b> Internet Security</b>.</li><li>Click <b>Virus & Threats</b></li><li>Click <b>Turn off all protection</b></li><li>Re-start PC</li></ol></li><li><u>Uninstall and reinstall the product. It may be malfunctioning.</u> <ul><li>remove a product by following <a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5439-how-do-i-uninstall-f-secure-products-using-the-uninstallation-tool">this article: </a></li><li><a rel="nofollow" href="https://community.f-secure.com/safe-en/kb/articles/5210-how-do-i-install-f-secure-safe-on-my-pc">install F-Secure SAFE</a></li><li><a rel="nofollow" href="https://community.f-secure.com/safe-en/kb/articles/5221-how-do-i-install-f-secure-internet-security-or-anti-virus-on-my-pc">install F-Secure Internet Security </a></li></ul></li></ol><p>Article no: 000001155</p> </article> </main>