F-Secure SAFE or Internet Security says "Computer is not protected"

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max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 20%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {padding-bottom: 15px; border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} #signin .header-bottom-item.header-bottom-link {display:inline-block; 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position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; 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F-Secure SAFE or Internet Security says "Computer is not protected" - F-Secure Community

Issue:

When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.

Resolution:

There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":

Computer is pending a restart after a Windows or product update
The product is not able to download the latest definition from F-Secure servers
The product is malfunctioning

Follow the steps below one by one, and check after each step to see if it resolved the issue:

Restart the computer.
- After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.
Check Windows updates
- If needed, run the updates
Perform a manual update on the product. Make sure your computer is connected to the Internet.
1. Open F-Secure SAFE or Internet Security.
2. Click Tools.
3. Click Check for updates.
Re-start F-secure SAFE/Internet Security
1. Open F-Secure SAFE or Internet Security.
2. Click Tools
3. Click Turn off protection features
4. Re-start PC
Uninstall and reinstall the product. It may be malfunctioning.
- F-Secure SAFE installation instruction
- F-Secure Internet Security installation instruction

Article no: 000001155