Issue:
When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.
Resolution:
There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":
- Computer is pending a restart after a Windows or product update
- The product is not able to download the latest definition from F-Secure servers
- The product is malfunctioning
Follow the steps below one by one, and check after each step to see if it resolved the issue:
- Restart the computer.
- After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.
- Check Windows updates
- If needed, run the updates
- Perform a manual update on the product. Make sure your computer is connected to the Internet.
- Open F-Secure SAFE or Internet Security.
- Click Tools.
- Click Check for updates.
- Re-start F-secure SAFE/Internet Security
- Open F-Secure SAFE or Internet Security.
- Click Tools
- Click Turn off protection features
- Re-start PC
- Uninstall and reinstall the product. It may be malfunctioning.
Article no: 000001155