F-Secure SAFE or Internet Security says "Computer is not protected"

F-Secure SAFE or Internet Security says "Computer is not protected" - F-Secure Community

Issue:

When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.

Resolution:

There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":

Computer is pending a restart after a Windows or product update
The product is not able to download the latest definition from F-Secure servers
The product is malfunctioning

Follow the steps below one by one, and check after each step to see if it resolved the issue:

Restart the computer.
- After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.
Check Windows updates
- If needed, run the updates
Perform a manual update on the product. Make sure your computer is connected to the Internet.
1. Open F-Secure SAFE or Internet Security.
2. Click Tools.
3. Click Check for updates.
Re-start F-secure SAFE/Internet Security
1. Open F-Secure SAFE or Internet Security.
2. Click Tools
3. Click Turn off protection features
4. Re-start PC
Uninstall and reinstall the product. It may be malfunctioning.
- F-Secure SAFE installation instruction
- F-Secure Internet Security installation instruction

Article no: 000001155