Issue:
When visiting a banking site, the Banking Protection banner or tab does not appear.
Resolution:
To help troubleshoot, do the following:
- Ensure that you are using a supported browser:
- Check that Banking Protection is enabled in the settings:
- Open Main F-Secure product view
- Choose Settings
- Turn Secure browsing On/Off.
- If the product has been upgraded, restart the computer and try accessing your online bank again.
Turn off and on the security features of the product:
- Open F-Secure program
- Click on Tools
- Click on Turn off all security features
- Click on Turn on, to activate the program again.
Check that the Browsing Protection extension is enabled on the browser:
- If you use Microsoft Edge
- Open the browser
- Look for the 3 dots on top right corner, click on it
- Once done, choose Extensions
- Under Installed Extensions, look for Browsing Protection by F-Secure
- Move the slider button to the right to enable it, once done it will turn to blue to indicates it is enabled
- If you use Firefox:
- Open your browser to check if the browser extension is turned on
- Select Add-ons from the menu, then click Extensions
- Click Enable next to the Browsing Protection extension
- If you use Chrome:
- Select More tools > Extensions from the menu
- Select Enable next to the Browsing Protection extension
- Go to the Details
- Under Site access select On all sites
- If you use Internet Explorer:
- Select Tools > Manage Add-ons
- Select the Browsing Protection extension, and click Enable
- If the browsing protection extension is not listed in your browser, you need to reinstall the extension manually:
- Open the F-Secure product user interface
- Go to Settings
- Go to the Secure browsing tab and scroll down to the Browser extensions section
- If you use Firefox or Internet Explorer, click Reinstall extensions.
- If you use Chrome, click Open Chrome Web Store to go the browsing protection extension's page, and then click Add to Chrome.
Try entering another online bank:
If it works, then your online bank is most likely not included in our database. In this case, submit your online bank to our Labs for analysis as follows:
- Go to Submit a Sample.
- Under the URL Sample tab, paste in your online bank's web address (URL) into the Sample URL text box.
- Check the "I want to give more details about this sample and to be notified of the analysis results" and fill in the contact form.
- Under URL type, select Banking Protection related issue or problem.
- Under Problem type, select Banking session does not activate when entering site.
- Give your sample a subject and description, and click Submit URL sample.
If the issue persists, re-installation of the F-Secure product may be required.
Article no: 000001080