Issue:
After deploying F-Secure FREEDOME for Business with external MDM to an Apple iOS device using Airwatch or Miradore Online, the product is installed successfully but when opening the app a "The subscription has expired" notification appears. Why is the license activation failing on only specific Apple iOS devices?
Resolution:
If this issue happens only on specific Apple iOS devices, it could be that there is a previous FREEDOME license on the device causing an issue with the license activation. To fix this issue, follow these steps:
- Open one of the following deactivation links on the iOS device which is having license activation issues (link can be provided by email):
- In the Freedome app, click OK on alert that appeared after clicking the link. (App will be restored to Freedome consumer)
- Uninstall the Freedome for Business app from the Apple iOS device
- Reinstall Freedome for Business using Airwatch or Miradore Online
Article no: 000026495