Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation.
If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following:
- Ensure that the license key is correct for the version that you are trying to install. PSB Server Security cannot be installed with a PSB Server Protection Standard or Premium subscription key. If you have a PSB Server Protection subscription key, download the Server Protection installer from the Downloads page in the PSB Portal
- The installation files are portal specific [PSB1(EMEA), PSB2(AMER), PSB3(APAC), PSB4 (EMEA2]. Check that you have downloaded the installation file from the correct portal download page
- Verify you have entered the license key correctly
- Make certain you have licenses available for the subscription key
Article no: 000003886