How to reset two factor authentication (2FA) for a PSB Portal user account if the mobile device with the authentication application has been lost

How to reset two factor authentication (2FA) for a PSB Portal user account if the mobile device with the authentication application has been lost - F-Secure Community

Issue:

Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the PSB Portal. How can the 2-step authentication be reset?

Resolution:

If you do not have any recovery codes saved (default filename is recovery_codes.txt) , ask another PSB-portal administrator to delete your administrator user account and then create a new administrator account for you.

If you're the only administrator, or the others do not have necessary access rights to create new administrator user accounts, contact F-Secure Customer Care for further assistance.

Article no: 000015352