Trying to reset user account password for PSB Portal but no email is sent

Trying to reset user account password for PSB Portal but no email is sent - F-Secure Community

Trying to reset password for PSB Portal but I don't get any email.

If you don't get an email message when using the reset password function in PSB Portal try the following:

Check that you are using the correct user name or email address.
Check you have chosen the correct region. Password resets are not sent if you have chosen the incorrect region. (PSB3 requires use of direct https link)
Clear browser cache and cookies.
If all login and password reset attempts fail, contact F-Secure Customer Service and they can investigate the issue.

Article no: 000001720