I get the error message "Unknown error 3 - contact support" appears when validating subscription for F-Secure PSB Computer Protection for Mac installation
This error can appear if all the licenses are in use for that subscription key. You need to release a license before you can activate the subscription on a new device.
You can follow these steps to remove a device from the PSB Portal to release a license:
Now you can go to the Subscriptions page to make sure there are licenses available on the subscription key.
- Log in to the PSB Portal
- Go to the Devices page
- Select the device you want to remove
- Click Remove device
Note: After removing a device from the PSB Portal, the device will be added to a list of removed computers so that it will not be able to connect to the portal anymore and take a license into use. To be able to reinstall PSB Computer Protection on these devices, you need to clear the list of removed computers by following the steps below:
If the issue is not caused by all licenses being in use, make sure that you are using the newest version of the PSB Computer Protection for mac installation file. You can download the latest installation file by logging in to the PSB Portal and going to the Downloads page.
- Go to the Subscriptions page
- Open the action menu on the right side of the license
- Click Clear list of removed computers
Article no: 000016580