Why does the error message "Unknown error 3 - contact support" appear after entering the subscription key during F-Secure PSB Computer Protection for Mac installation?
This error can appear if all the licenses are in use for that subscription key. You need to release a license before you can activate the subscription on a new device.
You can follow these steps to remove a device from the PSB Portal to release a license:
Now you can go to the Subscriptions page to make sure there are licenses available on the subscription key.
- Log in to the PSB Portal
- Go to the Devices page
- Select the device you want to remove
- Click Remove device > Remove permanently
Note: If you have used the Remove device > Move to black list option to release licenses from devices, they will be moved to a black list so that they will not be able to connect to the portal anymore and take a license into use. To be able to reinstall PSB Computer Protection on these devices, you will need to restore the devices from the black list by following the steps below:
If the issue is not caused by all licenses being in use or by the device being on the black list, make sure that you are using the newest version of the PSB Computer Protection for Mac installation file. You can download the latest installation file by logging in to the PSB Portal and going to the Downloads page.
- Go to the Subscriptions page
- Open the action menu on the right side of the license
- Click Restore devices from black list
If these steps do not fix the issue, open a support request.
Article no: 000016580