User has forgotten password to MSG/PSE Secure Reader

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User has forgotten password to MSG/PSE Secure Reader - F-Secure Community

Issue:

A user has forgotten their password to Secure Reader and there is no direct way to reset it.

Resolution:

For internal users, the password can be reset through the appliance webGUI:

Log in to the appliance webGUI
Go to the System-tab
Navigate to User Management->Users on the right
Search for the users email-address
Click the email address to bring up the user details
Go to the Authentication-tab
Click the Reset-button next to the password
The user will get a welcome email with a temporary password and a link to the end user services that is valid for 30 minutes

For external users, the recommendation from Proofpooint is to remove the user and have them re-register:

Log in to the appliance webGUI
Go to the System-tab
Navigate to User Management->Users on the right
Search for the users email-address
Check the box to the left of the account that needs to be removed
Click the Delete-button on top of the user list
The next time the user tries to access the Secure Reader, they will be prompted to create a new account

Removing a user has no impact on how the user can access mails in the future. After the re-registering they will be able to access all their secure mails as before, as long as they are still stored on the appliance.
Although the temporary password sent by the welcome-email will work for an external user to access the Secure Reader, the link in the mail to the end user services will not. As this might cause unwanted confusion the better solution is to remove the current user completely.

Article no: 000007798