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Messaging Security Gateway - Sender receives permerror email notification - F-Secure Community
<main> <article class="userContent"> <h3 data-version="3" data-article="000016530">Issue:</h3> <p>Email messages are delivered but the sender gets an empty permerror email notification from MSG.</p> <h3>Resolution:</h3> <p>The PermError condition means the sender published SPF record could not be verified. Permerror are usually caused by an incorrect SPF syntax or format error in the SPF record.<br><br>You may advise the sender to ensure their SPF record is set up correctly and does not have any extra spaces or unrecognizable characters in the DNS TXT record.<br><br>To prevent the sender from getting the same message, please follow these instructions:<br><br>1. Logon to your MSG admin web user interface.<br>2. Click Email Protection tab.<br>3. Expand Email Authentication > SPF > Rules.<br>4. Click on the Edit Rule option of SPF Permanent Error.<br>5. Under Dispositions, untick the "Reply to sender based on detected language" check box.<br><br>By disabling the option, senders should not receive the e-mail notification. If you want to use that option, leave the check box ticked and write some message in the Subject and Message field.</p> <p>Article no: 000016530</p> </article> </main>