Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure SAFE
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure TOTAL
F-Secure SAFE / Internet Security / Anti-Virus
F-Secure FREEDOME
F-Secure KEY
F-Secure SENSE Router
F-Secure ID PROTECTION
Other products
Common topics
User Guides
Support
Login
|
Register
Email notification behavior upon malware detection in Threatshield - F-Secure Community
<main> <article class="userContent"> <h3 data-version="3" data-article="000018404">Issue:</h3> <p>Malware detection email was not received by sender and/or recipient during malware detection, even though it is configured to do so on Threatshield's Web User Interface.</p> <h3>Resolution:</h3> <p>As per the screenshot below, these are the choices to notify the sender and recipients when there is a malware detection.<br><br><img alt="Actions on malware detection" height="355" src="https://us.v-cdn.net/6032052/uploads/645/72ZAEB822S9F.png" width="500" class="embedImage-img importedEmbed-img"></img><br><br>These notifications will only be sent to sender and/or recipient when the sender and/or recipient is within the Protected Domains or Subnetworks.<br><br><img alt="Protected domains and subnetworks" height="316" src="https://us.v-cdn.net/6032052/uploads/580/VAUZ0TZWEA18.png" width="500" class="embedImage-img importedEmbed-img"></img><br><br><b>Sender's </b>server address MUST be set using <b>IP </b>or <b>Hostname</b>.<br><b>Recipient's </b>server address MUST be set using <b>Domain name</b>.<br><br>Below are the specific behavior of Threatshield's notification email.<br> <br></p><table border="1"><tbody><tr><td colspan="1" rowspan="1"> </td><td colspan="1" rowspan="1">Notification sent to sender</td><td colspan="1" rowspan="1">Notification sent to recipient</td></tr><tr><td colspan="1" rowspan="1">Protected -> Protected</td><td colspan="1" rowspan="1">Yes</td><td colspan="1" rowspan="1">No</td></tr><tr><td colspan="1" rowspan="1">Protected -> Non-protected</td><td colspan="1" rowspan="1">Yes</td><td colspan="1" rowspan="1">No</td></tr><tr><td colspan="1" rowspan="1">Non-protected -> Protected</td><td colspan="1" rowspan="1">No</td><td colspan="1" rowspan="1">Yes</td></tr><tr><td colspan="1" rowspan="1">Non-protected -> Non-protected</td><td colspan="1" rowspan="1">No</td><td colspan="1" rowspan="1">No</td></tr></tbody></table> Where: <ul><li>Protected : Domain specified in Protected Domains or Subnetworks.</li><li>Non-protected : Domain that are not specified in Protected Domains or Subnetworks.</li></ul> Example 1 :<br>Protected domains and subnetworks: <server A IP address><br><div>Server A will be considered as Sender's protected domain, hence the behavior will follow "Protected -> Protected"</div><br><br><div><br>Example 2 :<br>Protected domains and subnetworks: <server A domain></div><br><br><div>Server A will be considered as Recipient's protected domain, hence the behavior will follow "Non-protected -> Protected"</div> <p>Article no: 000018404</p> </article> </main>