Issue:
I am trying to upgrade F-Secure Cloud Protection for Salesforce to version 1.6.8 in my sandbox but the installation hangs. How can I fix this?
Resolution:
This issue is expected if you are facing authentication in Salesforce AppExchange or if you are upgrading F-Secure Cloud Protection for Salesforce version 1.0 beta in your sandbox environment. As a workaround, you can install F-Secure Cloud Protection for Salesforce in the sandbox using the direct link.
Note:
- The direct link is only applicable for sandbox and not a production environment.
- If you are upgrading F-Secure Cloud Protection for Salesforce from version 1.0 beta, you are required to uninstall the old installation package manually.
Article no: 000020124