How to use emergency actions to get specific emails through - F-Secure Community
<main> <article class="userContent"> <p> </p> How to use emergency actions to get specific emails through <p>There might be cases where legitimate email is considered as spam. This may happen, for example, with automated systems generating non-standard SMTP messages. If emails end up in the quarantine, here's how to proceed. </p> <p>To find, identify and release messages: </p> <ol><li> In urgent situations, use SmartSearch to look for the email in question. </li> <li> Click on the magnifying glass to go directly to the message in the quarantine: <img src="https://us.v-cdn.net/6032052/uploads/312/3T7R7PI9P95B.png" height="106" width="956" alt="image" class="embedImage-img importedEmbed-img"></img></li> <li> Select the checkbox and click <strong>Release</strong> to release the message: <img src="https://us.v-cdn.net/6032052/uploads/654/FSND599M1V9K.png" height="84" width="945" alt="image" class="embedImage-img importedEmbed-img"></img></li> <li> Create a custom rule to let these messages pass through also in the future: <ol type="a"><li> Use SmartSearch to check the sender's IP address. </li> <li> Go to <strong>Spam Detection</strong> > <strong>Custom Rules</strong> and create a new rule by selecting <strong>Add rule</strong>. </li> <li> Create a rule for the sender's IP address: <img src="https://us.v-cdn.net/6032052/uploads/948/ZJKK189YE7P2.png" height="330" width="710" alt="image" class="embedImage-img importedEmbed-img"></img></li> </ol></li> </ol> </article> </main>
