Issue:
I can login to F-Secure KEY with fingerprint access, but I have forgotten my master password. How can I change the password?
Resolution:
Yes, you can. If you have generated the recovery code to reset your master password, you can use that that for access.
If you have not created the QR-code for recovering it, do it the following way:
- Open F-Secure KEY
- Login using your fingerprint access
- Go to menu
- Tap Settings
- Choose Create recovery code
- Use fingerprint access to confirm
- Choose Save picture
- Close and re-open KEY
- Choose Forgot Master password?
- Tap Import image, and select the code image from Photos/Gallery.
- Your Master Password appears on the screen.
- Tap Log in.
Article no: 000019857