Freedome VPN の接続が Huawei/Huawei Honor デバイスで頻繁に切れます

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Freedome VPN の接続が Huawei/Huawei Honor デバイスで頻繁に切れます - F-Secure Community

症状

Huawei または Huawei Honor のデバイス上の Freedome VPN を接続する際、お客様の Freedome VPN 接続が不安定であるか、断続的な接続の中断が起こっています。

診断

Huawei の Emotion UI (EMUI) は、Freedome がバックグラウンドで動作することを無音で制止し、デバイスのバッテリーやシステム資源を節約します。

解決方法

EMUI による Freedome の制止を防止するためには、お客様は Freedome を保護アプリとして EMUI 設定にロックする必要があります。

注: EMUI のバージョンによって手順が異なることがあります。

[節電] の EMUI デバイス管理設定では、デバイス節電モードを [ノーマル/スマート] または [パフォーマンス] に設定します。
Freedome アプリを、EMUI 設定 (EMUI 3.x) あるいはデバイス管理アプリ (EMUI 4.0)経由の [保護アプリ] と定義します。
オープン・アプリケーションのリストを開くか、Freedome アプリをリストに少しだけドラッグして、Freedome アプリを手動でロックします。

注: お客様は、デバイスの再起動後には上記ステップを再度行う必要があります。これは、デバイスを再起動すると EMUI の設定は初期化されるからです。

Freedome VPN の接続が Samsung デバイスで頻繁に切れます

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