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How to enable Debug Logging on SAFE Windows - F-Secure Community
<main> <article class="userContent"> <p>How to enable advanced debug logging for F-Secure SAFE or Internet Security on a Windows device. Required when there is a:</p><ul><li>Browsing protection issue where site appears to be already properly rated, but still receiving block prompt</li><li>Banking protection issue where the banner does not appear when entering a banking web page</li></ul><p>Steps how to enable advanced debug logging (full logging) on a Windows system for F-Secure SAFE and Internet Security: </p><ol><li>Open the F-Secure product user interface</li><li>Select <strong>Settings</strong> (Cogwheel icon)</li><li>Select <strong>Edit settings</strong></li><li>Click<strong> Yes </strong>on <em>User Account Control</em> prompt (provide admin credentials if requested)</li><li>Select <strong>Support</strong></li><li>In the <em>Tools</em> section, enable debug logging by tapping the On/Off switch below <em>Debug logging helps customer support to analyze issues.. </em>-text</li><li>Reproduce the steps that caused the original problem, take note of exact time of the problem</li><li>Generate an FSDIAG diagnostic file by following the steps explained in this link: <a href="https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file" rel="nofollow noreferrer ugc">https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file</a></li><li>Open the F-Secure product user interface</li><li>Select <strong>Settings</strong> (Cogwheel icon)</li><li>Select <strong>Edit settings</strong></li><li>Click<strong> Yes </strong>on <em>User Account Control</em> prompt (provide admin credentials if requested)</li><li>Select <strong>Support</strong></li><li>In the <em>Tools</em> section, disable debug logging by tapping the On/Off switch below <em>Debug logging helps customer support to analyze issues.. </em>-text</li></ol><p>In case the option described above is not available, follow the steps below:</p><ol><li>Download the debug tool from <a href="http://download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe" rel="nofollow noreferrer ugc">download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe</a></li><li>Double click <strong>fsloglevel.exe</strong></li><li>Select <strong>Full Logging</strong></li><li>Click <strong>OK</strong></li><li>Restart the computer</li><li>Reproduce the steps that caused the original problem, take note of exact time of the problem</li><li>Generate an FSDIAG diagnostic file by following the steps explained in this link: <a href="https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file" rel="nofollow noreferrer ugc">https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file</a></li><li>Run the <strong>fsloglevel.exe</strong> tool a second time after submitting the logs</li><li>Click on <strong>Normal Logging</strong> to turn off the debug mode (debug mode slows down the machine slightly)</li></ol><p><br></p> </article> </main>
