Opening ID-Protection I get an error "The master password must be the same on all connected devices. Enter your new master password:, I didn't change the password. How can I solve it?

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How-to & FAQs

Opening ID-Protection I get an error "The master password must be the same on all connected devices. Enter your new master password:, I didn't change the password. How can I solve it? - F-Secure Community

Issue:

Opening ID-Protection I get an error "The master password must be the same on all connected devices. Enter your new master password:, I didn't change the password. How can I solve it?

Resolution:

We suggest you to uninstall the app from other devices and keep it installed on Windows device only. Then the way to correct the situation is to:

Export the current passwords from the current installation
- Go to Settings
- Click on Export passwords
- Proceed with Export
- Save the exported file, without it you will lose all your ID Protection stored passwords.
Quit ID Protection
- Right-click the ID Protection system-tray icon
- Select Quit
Uninstall ID Protection: User Data from Add/Remove programs list of Windows (or possibly F-Secure KEY: User Data if the software was upgrade from F-Secure KEY)
Open ID Protection, go through the activation flow and create new master password
Unlock ID Protection and Import the previously exported passwords back to this newly activated ID Protection
- Go to Settings
- Click on Import passwords
- Continue with Select
Install ID Protection on other devices and connect them with the one installed on the Windows.

Article no: 000025463