F-Secure FREEDOME VPN subscription code for multi devices give error message "could not verify the code"

header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; margin: -2px 0 20px -12px;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 29px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; } .signin-icon {float: left; height: 20px; padding: 0 5px 20px 0;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #profiledropdown:hover {cursor:pointer; background-color:#0014a0} #profilename #profileicon {background: #dfdfdf; border-radius: 25px; width: 28px; height: 28px;} #profile-menu ul {list-style: none; padding-left:0} #profile-menu ul li {padding:10px 0 10px 20px;font-size: 15px;} #profile-menu ul li:hover, #articleslink p:hover, #dashboardlink p:hover {cursor:pointer; background-color:#efefef;} #profile-menu ul li a {text-decoration:none; color:#1e1e1e} #profile-menu hr {border:1px solid #efefef} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .header-coveosearch {position: relative; margin-top: -53px;} .header-search {display:inline-block;padding:15px 0 0 0;} .searchboxtoggle {color:white;} .header-searchcontainer {float: right; margin:0 18px 0 0; height:52px} .search-icon {color:white;} .expand {display:inline-block;} .collapse {display:none;} .searchboxtoggle .opensearch-icon, .searchboxtoggle .closesearch-icon {cursor:pointer;height:26px; width:26px; vertical-align: middle; filter:invert(1)} .header-searchbox {height:52px;} #kbsearch {display:block;margin: 0 0 0 auto; height:53px; box-sizing: border-box; border: 1px solid white; font-size: 14px; padding: 14px 0 10px 15px;} header-searchbox.active, #kbsearch:focus {width: 100%; transition: 1s ease-in-out;} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 20%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {padding-bottom: 15px; border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link, footer.Footer .row.bottom-row .col.col-copyRight, footer.Footer .row.bottom-row .col.col-copyRight * {color: #9e9e9e;} footer a:hover {color:#0014a0!important} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 11px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; width: 300px;} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; font-size:14px; padding:15px 15px; line-height: 2em;} #dropdownnavi .top-header-link {margin: 3px 0 0 10px;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 10px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #menu-dropdown {margin-top: -20px;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0 padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none; margin: -20px 0 20px 0; padding: 0 0 0 15px;} .header-right {float: right;padding: 8px 0; height: 30px; border-radius: 0; box-shadow: 0 3px 5px #1e1e1e; background:#0014a0; text-align: right;} #profiledropdown {width: 30px; float: right; margin-right: 40px} #profiledropdown:hover {background: none} #profiledropdown:hover #profile-menu {display: none} #profileicon {margin-top:2px} #profile-menu {display: none; position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:280px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: 0; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {pointer:cursor;background-color:#f8f8f8} #helpForumsLink .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} #FaqsLink .depth-1-item:hover, #FaqsLink .depth-1-item:hover .depth-1-url {cursor:default} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #dropdownnavi {margin: -1px 0 0 -13px;} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:url("data:image/svg+xml;utf8,<svg version='1.1' xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='26px' height='18px' xml:space='preserve'><g><path fill='none' stroke='%23010101' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' stroke-miterlimit='10' d='M13.014,14'/></g><g><path fill='%23010101' d='M13,16c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0L13,13.586l2.293-2.293c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414l-3,3C13.512,15.902,13.256,16,13,16z'/> </g> </svg>")!important;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M16,16c-0.256,0-0.512-0.098-0.707-0.293L13,13.414l-2.293,2.293c-0.391,0.391-1.023,0.391-1.414,0s-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414C16.512,15.902,16.256,16,16,16z'/></svg>")!important;} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M12,17c-0.256,0-0.512-0.098-0.707-0.293c-0.391-0.391-0.391-1.023,0-1.414L13.586,13l-2.293-2.293c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414l-3,3C12.512,16.902,12.256,17,12,17z'/></svg>");float:right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M14,17c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414L12.414,13l2.293,2.293c0.391,0.391,0.391,1.023,0,1.414C14.512,16.902,14.256,17,14,17z'/></svg>")!important;} }

F-Secure FREEDOME VPN subscription code for multi devices give error message "could not verify the code" - F-Secure Community

Issue:

F-Secure FREEDOME VPN subscription code for multi devices displays the error message: Could not verify the code when trying to activate subscription or the application is stuck in the verifying the code activation process.

Resolution:

There are two scenarios that can cause this error to occur:

1) You have an older version FREEDOME VPN and it needs to be updated:

Open FREEDOME
Click About
Click About FREEDOME
Click Check for Updates
Install any pending updates

After the update has completed, please insert your subscription code.

Note: If FREEDOME is the latest version, please restart the device and then try to activate back using the code.

2) Freedome might be linked to a F-Secure TOTAL subscription:

Open FREEDOME user interface
Go to the Settings page
Click Log out from the right side of the window
Restart FREEDOME
Go to the Subscription page and try to activate the subscription using your code

If these steps do not resolve the issue, uninstall and re-install F-Secure FREEDOME.

Article no: 000003492