Restricted user profiles may prevent FREEDOME VPN from working on tablets and TV devices
This topic describes how to fix the issue in which restricted user profiles prevent FREEDOME VPN from working on some tablet and TV devices.
This issue affects at least some Android tablets and TV devices with restricted user profiles defined on the device. Normal additional user profiles do not have this problem.
If there are restricted user profiles defined on the device and FREEDOME VPN has been configured so that it allows one or more apps to bypass the VPN connection, FREEDOME VPN will not be able to estabilish a VPN connection. Also, this issue affects several other apps similar to FREEDOME VPN.
Use one of the following workarounds to solve the issue:
- Remove the apps from bypassing the VPN connection:
- Open FREEDOME VPN.
- Select Menu > Settings > Apps bypassing VPN.
- Untick the desired checkbox next to the app that you want to remove from bypassing.
- Remove all restricted users from the device and set them up as additional users instead.