Issue:
How to transfer a license between devices without needing to make new purchase of Freedome
Resolution:
This article applies to the following FREEDOME multi-device subscriptions:
- FREEDOME subscription code in this format: XXXX-XXXX-XXXX
- F-Secure TOTAL subscription
For example, if you have fully utilized a 5-device FREEDOME subscription, and you insert your subscription code or log in on a 6th device, you get the Transfer prompt. Transfer the license as follows:
- Click Transfer, and the following happens:
- This releases all of the licenses available with your multi-device subscription
- The device, on which you’re transferring the license, gets the first available license from your subscription
- Any other devices using the subscription code automatically get the available remaining licenses, when they connect to the FREEDOME servers
OR
- Click Cancel, if you do not wish to transfer a license
- This ensures that no license is transferred, and FREEDOME continues to work on your other devices
If, when doing a license transfer, you find that you have installed FREEDOME on more devices than licenses available with your current subscription, the last device to connect to the FREEDOME servers does not obtain a license and remains expired.
Note: FREEDOME allows you to transfer a license a maximum of 4 times during a 3-day period. If you do this and transfer a license 4 times in a 3-day period, you are unable to transfer a license for 3 days from the first transfer.
Below are the steps on how to activate and transfer an F-Secure FREEDOME license code:
- Open F-Secure FREEDOME
- Select Subscription from the menu
- Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription?
- Type in your subscription code
- Click/tap Submit
- If prompts to Transfer license, click Transfer
Below are the steps on how to activate and transfer an F-Secure FREEDOME license from TOTAL:
- Open F-Secure FREEDOME
- Select Subscription from the menu
- Click/tap on Login
- Login with your TOTAL account details
- If prompts to that all licenses are in use, Release licenses
- Name your device
- Press OK
Article no: 000001410