Why does F-Secure FREEDOME VPN protection not turn on when connected to WiFi with an Apple iOS device?

header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header, .bottom-header {height:52px;} .Header-logo img {height: auto; max-height: 32px; width: auto; margin:10px 8px 8px 18px} .header-top-links {float: right; margin-right:20px} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 500; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff;} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; padding: 5px 2px 5px 2px; border-radius: 5px;} #signin a:hover {cursor:pointer; background-color:#0014a0; color:white} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #profiledropdown:hover {cursor:pointer; background-color:#0014a0} #profilename #profileicon {background: #dfdfdf; border-radius: 25px; width: 28px; height: 28px;} #profile-menu ul {list-style: none; padding-left:0} #profile-menu ul li {padding:10px 0 10px 20px;font-size: 15px;} #profile-menu ul li:hover, #articleslink p:hover, #dashboardlink p:hover {cursor:pointer; background-color:#efefef;} #profile-menu ul li a {text-decoration:none; color:#1e1e1e} #profile-menu hr {border:1px solid #efefef} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer a {color:#0014a0}.Footer a:hover{color:#041078} .Footer .col {padding:0 20px;width: 20%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {padding-bottom: 15px; border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none; padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:80% } .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:20px 10px 20px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right;display:none} @media screen and (max-width:991px){ .top-header {height:64px} .Header-logo img {max-height:28px;margin: 18px 8px 8px 24px;} .Hamburger-border {position: absolute; right: 15px; border-left: 1px solid #fff; height: 65px; width: 50px; top: 0; z-index: 20;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 21px); top: 9px; z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 22px; padding: 0; width: 22px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 22px;} .Hamburger-menuLines::before {top: 5.5px;} .Hamburger-menuLines::after {top: -6.28571px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 22px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 22px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; padding:0 15px; margin-bottom: 0; line-height: 2em;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 25px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0 padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none} .header-right {float: right;padding: 3px; height: 30px; border-radius: 3px; background:#0014a0; padding:10px 20px 10px 0; text-align: right;} #profiledropdown {width: 30px; float: right;} #profiledropdown:hover {background: none} #profiledropdown:hover #profile-menu {display: none} #profileicon {margin-top:2px} #profile-menu {display: none; position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} } @media screen and (min-width:992px){ .Hamburger, #homeLink .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf;} .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:280px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: -1px; width: 100%;} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list {top:52px} .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {pointer:cursor;background-color:#f8f8f8} .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} }

Home

Help Forums

How-to & FAQs

Why does F-Secure FREEDOME VPN protection not turn on when connected to WiFi with an Apple iOS device? - F-Secure Community

Issue:

F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad).
Protection is able to be turned on when using a mobile data internet connection.

Resolution:

F-Secure Freedome VPN uses the IPSec VPN standard on Apple IOS devices. Some home routers have the IPSec VPN Passthrough feature disabled by default and this will make Freedome VPN unable to connect to the FREEDOME VPN Server.

To solve the issue, please consult your network router documentation and follow the specific instructions for your router how to enable the IPSec VPN Passthrough feature.

If you have the latest F-secure FREEDOME update on your iOS device, you can now choose to change the protocol from the Settings to OpenVPN:

Open the F-Secure FREEDOME app on your iOS device
Click on the menu icon and go to Settings
Click Protocol
Select OpenVPN

After changing the protocol, try to turn on the protection.

Article no: 000001036

| |