Issue:
- F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad).
- Protection is able to be turned on when using a mobile data internet connection.
Resolution:
F-Secure Freedome VPN uses the IPSec VPN standard on Apple IOS devices. Some home routers have the IPSec VPN Passthrough feature disabled by default and this will make Freedome VPN unable to connect to the FREEDOME VPN Server.
To solve the issue, please consult your network router documentation and follow the specific instructions for your router how to enable the IPSec VPN Passthrough feature.
If you have the latest F-secure FREEDOME update on your iOS device, you can now choose to change the protocol from the Settings to OpenVPN:
- Open the F-Secure FREEDOME app on your iOS device
- Click on the menu icon and go to Settings
- Click Protocol
- Select OpenVPN
After changing the protocol, try to turn on the protection.
Article no: 000001036